Technical Support Engineer
Parking Systems
Castle Donington
We are seeking a proactive and hands-on Product Support Engineer to provide technical support to both our customer base and internal field engineers. You will be instrumental in troubleshooting, diagnosing, and resolving technical issues across our hardware and software platforms. This role combines telephone based, remote technical support with hands-on configuration and occasional site visits, offering an exciting opportunity to grow within a dynamic, technology-driven environment.
Reporting to our Technical Support Team Leader, you will work closely with the key members of the Field Service, Operations and Customer Services Teams, amongst others key stakeholders, ensuring we are providing the very best service to our valued customers.
About Us:
Here at CAME Our mission is to provide high-quality, reliable solutions that enhance security and convenience for our customers. With a very strong emphasis on customer satisfaction, we prioritise innovation and continuously strive to exceed expectations through both our products and technical support services.
CAME Parkare UK, who are part of the CAME Group of companies, are a wholly owned subsidiary of Parkare Group, a world leader in the design, production, installation and maintenance of both on-street and offstreet parking access and revenue control systems. We specialise in cutting-edge hardware and software systems designed to streamline parking operations for both public and private sectors. With a strong commitment to customer satisfaction, we're looking to expand our team with a dedicated and technically skilled Product Support Engineer.
Responsibilities:
* Provide technical support and remote diagnostics for CAME Parkare equipment and software.
* Assist field engineers with installation, configuration, and fault resolution.
* Support customers with issues relating to software, hardware, and network infrastructure.
* Configure and troubleshoot routers and network switches, including VLANs and routing.
* Work with copper and fibre network technologies to support system connectivity.
* Support the setup and maintenance of MS Windows Server environments.
* Assist with MS SQL Server management, queries, and backup/restore processes.
* Understand and support web-based hosted platforms and application scripts.
* Provide clear documentation and technical guidance to both customers and internal teams.
* Participate in training and become hands-on with car parking equipment configuration and fault diagnosis.
Do You Offer?
* A proven track record in a technical support or engineering role?
* Experience with SQL server management?
* Comfortable with web-based applications and hosted software solutions?
If so... we’d like to hear from you.
Join Our Team:
CAME aim to offer a dynamic work environment where innovation and collaboration are highly valued. As a Technical Support Engineer, you will have the opportunity to help shape the future of our product support and make a significant impact on our customers' experiences. We provide competitive compensation, comprehensive benefits, and ample opportunities for professional growth and development.
If you like what you’ve read so far please use the link below for our application form, which includes a further link to the full job specification and company information.
https://app.smartsheet.com/b/form/fe057477c3d74ffabb81dc7d020ea14c
Due to the number of responses we receive to our advertisements we are unable to respond individually to each application. If you do not hear from us within 14 days after the closing date you may assume you have not been selected for interview this time, but you are welcome to apply for any future vacancy you feel you are suitable for.