Technical Support Advisor – Leeds Onsite
Job Type: Full Time
Salary: £27,000 – £35,000 + Bonus
Our client is a growing UK SME in the technical product sector, supplying to trade professionals across the UK.
Due to continued growth, they're looking to add a Technical Support Advisor to their team, someone who can confidently support installers and customers with product setup, troubleshooting and technical advice.
This is an ideal opportunity for someone with hands-on experience in security, CCTV or similar systems who enjoys solving problems and working directly with customers.
What's on offer:
* Company performance bonus
* 28 days holiday (including bank holidays)
* Company pension scheme
* Free on-site parking
* Excellent break facilities
What we're looking for:
1. 3+ years' experience in a technical, customer-facing role, ideally within a busy customer service environment
2. Strong working knowledge of electronic or security products (non-IT), access control and CCTV systems (IP-based preferred)
3. Proven ability to diagnose, fault-find and resolve technical issues, providing clear, step-by-step guidance to customers and technical experts
4. Experience with installation processes, wiring principles, commissioning, and on-site s...