At YMCA Robin Hood Group, we believe everyone deserves a safe place to live. We provide secure, supportive accommodation for young people aged 16+ and vulnerable adults, and we’re proud of the impact our Supported Housing team makes across Ashfield, Mansfield, Worksop, and Goole.
Housing Operations Manager
We are now seeking a Housing Operations Manager to lead this dedicated team. This role offers a meaningful next step for an experienced manager in supported housing who is passionate about leading teams, shaping services, and delivering high‑quality, person‑centred support.
Responsibilities
Leadership & People Management
* Lead and develop a team of Managers, driving consistently high standards.
* Achieve key objectives for positive resident outcomes and tenancy sustainment.
Service Provision
* Oversee daily operations to meet and exceed internal standards, regulatory requirements, Ofsted expectations, and Regulated Housing Standards.
* Encourage Resident involvement to strengthen engagement and outcomes.
Partnerships
* Manage key stakeholder relationships and develop strategic partnerships, including with commissioned services and Ofsted.
* Work collaboratively across the Senior Leadership Team and wider YMCA departments to improve processes and service delivery.
* Oversee budgets, forecasting, and financial performance, ensuring sustainability and minimising voids.
Qualifications & Experience
* Proven leadership experience in supported housing or residential childcare.
* A strong understanding of the regulatory frameworks related to Ofsted and the Regulator of Social Housing standards.
* Exceptional communication and stakeholder relationship management skills.
* Ability to work collaboratively with a Senior Leadership Team and internal departments.
* Experience in budget management and financial oversight.
* Commitment to safeguarding young people and vulnerable adults.
* Minimum Level 4 in Housing Management, or willingness to complete the course; support will be provided if currently studying.
* A UK driving licence and access to a car are required to travel between the four sites managed.
* Strong commitment to ensuring everyone has a fair chance to discover who they are and what they can become.
What We Value
* We Seek Out – We’re always looking for ways to do better.
* We Welcome – We include, respect, and support everyone.
* We Inspire – We believe in every person’s potential.
* We Speak Out – We advocate for what’s right.
* We Serve Others – We act with compassion and purpose.
Our North Star – What Guides Us
* Builds the relationships that help them discover who they are.
* Develops the skills and confidence to shape their own life.
* Learns how to connect with and contribute to the world around them.
Benefits
We offer the following benefits from day 1 of your employment with us:
* Funded training, qualifications & career progression across YMCA services.
* Quarterly Campfires – celebrating our impact across the organisation.
* Well‑being package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme.
* Minimum of 27 days annual leave (plus bank holidays), increasing to 32 days with 5 years’ service.
* Discounted YMCA childcare & holiday clubs.
* £500 refer‑a‑friend bonus.
On passing your probation, you can select from one of the following additional benefits:
* Private medical and dental cashback scheme with Westfield Health and access to Westfield Rewards for high street discounts.
* £120 cash annual contribution towards either travel costs, childcare costs, or private gym membership.
Diversity & Safer Recruitment
YMCA Robin Hood Group is committed to equal opportunities, promoting diversity, and creating an inclusive culture where all staff can thrive. We follow rigorous safer recruitment processes to ensure the protection of children, young people, and adults at risk. All applicants will be subject to enhanced DBS checks, reference checks, and thorough vetting as part of our commitment to safeguarding.
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