Third Line Support Engineer – Wigan
The NRL Group is looking for a Third Line Support Engineer to join our team in Wigan. In this hands-on role, you’ll work closely with our IT Systems Manager and other Group support teams to maintain our infrastructure and ensure IT services are secure, performant, and available for over 200 system users. This is a fantastic opportunity to shape the future of IT systems and services at NRL, contributing to a collaborative and service-oriented environment.
Please note: Candidates should live within a maximum one-hour commute of our Wigan office (WN3 6GL).
Who are the NRL Group?
The NRL Group is proud to be certified as a Great Place To Work, with a 97% satisfaction score from our colleagues. For over 40 years we’ve provided engineering recruitment, workforce solutions and contracting services, thanks to the talented people working across our businesses. Our focus on continuous improvement and innovation have earned us coveted industry awards, including the SIA’s Top 20 Largest Global Engineering Staffing Firms.
Looking after our colleagues is important to us, which is why we’re a Living Wage Employer, have a network of Mental Health First Aiders and provide personalised development plans to help everyone find the right career path for them. We’re family-owned, with a strong moral compass guiding everything we do, creating a transparent workplace where everyone is valued equally and work together to strategically grow our business. As a Disability Confident Committed employer, we welcome conversations about how we can personally support every colleague.
Technical Experience
* 5+ years with Microsoft 365 apps, Azure infrastructure, Active Directory, and PowerShell
* 2+ years with Intune, Microsoft Defender, and network troubleshooting
* Desirable: Teams Phone, PostgreSQL, DevOps, Linux Server OS
* Certifications in Microsoft Azure and/or Office 365 preferred
* Onsite role with occasional travel to other NRL branches
What We’re Looking For
* Positive, self-motivated team player with strong customer service and communication skills
* Organised, deadline-driven, and committed to continuous improvement
* Comfortable working in a hybrid role and collaborating across teams
Key Responsibilities
* Support Microsoft 365 apps and business-critical platforms
* Manage devices via Intune, Autopilot, and Defender
* Monitor and troubleshoot Azure infrastructure and network issues
* Maintain mobile devices, backups, and disaster recovery systems
* Perform routine system maintenance and documentation
* Escalation point for IT Helpdesk and cover for 1st Line Support when needed
A wealth of benefits
Just some of the benefits you will be able to access when you join the NRL Group include:
* 22 days holiday, rising to 25 after 5 years continued service – with the option to purchase additional days each year
* Competitive pension scheme
* Health Cash Plan medical expense allowance
* Personal finance coach, health checks and tailored finance advice
* Working hours flexibility
* Long service awards
* Electric vehicle leasing
* Benefits platform including wellbeing, cycle to work scheme, paid charity days and life assurance
The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future.
We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website.
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