Retail Banking Customer Care Branch Apprenticeship Programme 2026 Birmingham
Barclays Birmingham, England, United Kingdom
Closing Date: 31 October 2025
Annual Salary £25,000 + benefits
Getting qualified can completely change your prospects, but it’s not always open to everyone. With our apprenticeships, all that can change. Here at Barclays, we offer a world-class programme that provides you with a permanent, full-time job with a competitive salary from day one, while gaining a professional qualification at the same time.
Our programme is designed for school leavers and career changers, but is open to anyone, no matter your background or age. You’ll be joining an Apprenticeship cohort from all different walks of life.
Why a Barclays Apprenticeship?
You’ll get the opportunity to earn while working towards a Senior Financial Services Customer Adviser Apprenticeship, a perfect blend of theoretical learning and real-life practical work, while on a full-time salary in a permanent job.
Retail Banking at Barclays
In Retail Banking, we create and deliver brilliant experiences for all kinds of Barclays customers. By understanding the people we serve, we shape the future of our products and services.
Branch Customer Care
In this role, you’ll be at the forefront of delivering exceptional customer service, responding to inquiries, resolving issues, and managing client requests with efficiency and care.
Are you eligible?
You’ll need 5 GCSE's at grades A*- C (9-5) including Maths and English (or equivalent). Beyond that, we’re looking for commitment and enthusiasm.
Working in Birmingham
Step into one of our most vibrant and high-performing branches, right in the heart of Birmingham. With a fast-paced environment and a wonderfully diverse customer base, this location offers the perfect blend of energy and opportunity.
What happens once you apply?
Step 1 - We'll review your application
Step 2 - You'll be asked to complete our online assessments
Step 3 - We'll ask you to complete a survey, so we can be sure of your eligibility
Step 4 - Attend a virtual or in-person assessment day
Step 5 - We'll let you know the outcome and give you feedback.
It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.
Purpose of the role
To participate in the day-to-day activities of the retail banking division, providing insights and expertise that help senior colleagues make informed decisions.
* Execution of small research projects
* Collaboration with cross-functional teams
* Participation in training and development programs
* Identification of opportunities and development of business cases
* Management of client relationships and provision of customer service support
* Management of the development and implementation of financial models and strategies
* Training and mentoring of junior colleagues
Analyst Expectations
* To meet the needs of stakeholders/customers through operational excellence and customer service
* Perform prescribed activities in a timely manner and to a high standard
* Execute work requirements as identified in processes and procedures
* Identify escalation of policy breaches as required
* Take responsibility for customer service and operational execution tasks
* Take ownership for managing risk and strengthening controls
* Gain and maintain an understanding of own role and how the team integrates to achieve overall objectives
* Work within well-defined procedures
* Demonstrate an understanding of the procedures
* Evaluate and select the appropriate alternatives from defined options
* Make judgements based on the analysis of factual information
* Build relationships with stakeholders and customers to identify and address their needs
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