Head of Private Services
Location: West Yorkshire (office-based 5 days a week with occasional regional travel)
Reporting to: Managing Director
An established and growing independent healthcare provider is seeking a commercially minded and operationally strong Head of Private Services to lead and support a high-performing patient services function.
This is a pivotal leadership role responsible for overseeing private patient enquiry management, driving conversion performance, and ensuring an exceptional end-to-end patient experience across a diverse portfolio of services, including diagnostic imaging.
You will play a key role in shaping service delivery, strengthening clinician relationships, and identifying opportunities for growth within a fast-paced, patient-focused environment.
Key Responsibilities
* Lead, develop, and motivate a private services team to deliver a responsive, high-quality patient experience
* Drive a performance-led culture aligned to patient satisfaction, service excellence, and commercial growth
* Oversee day-to-day operations including team management, workflow optimisation, and resource planning
* Monitor and improve KPIs across enquiry handling, conversion rates, and patient outcomes
* Act as the escalation point for complex patient cases, ensuring timely and empathetic resolution
* Build strong working relationships with consultants and internal stakeholders to optimise service delivery and availability
* Identify and implement process improvements to enhance efficiency and patient journey quality
* Support revenue growth by improving booking conversion and removing barriers within the patient pathway
* Lead on quality assurance through call audits, performance reviews, and continuous development plans
* Contribute to onboarding new consultants and developing long-term engagement strategies
* Maintain oversight of CRM data integrity and ensure high standards of confidentiality and accuracy
About You
* Proven experience leading a customer service, bookings, or patient services team within a healthcare setting
* Strong track record of managing clinician or stakeholder relationships
* Commercially aware with exposure to service development or revenue growth initiatives
* Excellent leadership skills with the ability to coach, develop, and inspire teams
* Highly organised with strong attention to detail and ability to manage competing priorities
* Confident communicator with the ability to influence at all levels
* Experience using CRM systems and Microsoft Office tools
Why Apply?
This is an opportunity to take ownership of a critical function within a growing health care organisation, where you can make a tangible impact on patient experience, operational performance, and business growth.
All applications will be handled in strict confidence.
#J-18808-Ljbffr