Service Advisor Positions available at Lexus, Nissan and Volkswagen Newbridge Salary up to £28,500. OTE up to £35,000. Colleague Benefits Enjoy your birthday off on us every year! Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. Industry leading training and development opportunities. Generous Holiday Allowance Your free time matters to us! We give all our employees up to 40 days annual leave each year. Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions! YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping! Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships. Up to 5 study days off per annum, plus time off for any exams. Role Overview Customer Interaction & Service Explanation: Greet customers professionally, listen to their concerns, provide clear explanations of services, estimates, and timelines, and offer relevant recommendations based on vehicle condition. Scheduling & Coordination: Efficiently schedule service appointments, coordinate loan vehicles or shuttle services, and communicate customer concerns to Service Technicians for accurate diagnosis and resolution. Job Monitoring & Updates: Monitor job progress, update customers on any delays, and identify additional service opportunities, while ensuring compliance with warranty and service procedures. Record Keeping & Payment Processing: Maintain accurate records of work orders, invoices, and customer profiles, process payments accurately, and reconcile transactions. Customer Follow-up & Feedback: Follow up post-service to ensure customer satisfaction, address complaints, solicit feedback for improvement, and maintain positive customer relationships.