As a Resident Services Manager, you'll take full ownership of your development, ensuring both the homes and residents receive exceptional care and attention. You'll manage all aspects of property, tenancy, and estate operations, acting as the primary point of contact for residents and local partners. From lettings and inspections to maintenance coordination and community engagement, you'll play a central role in creating safe, well‑maintained, and welcoming places people love to call home.
Key Responsibilities
* Deliver a consistently high level of customer service to all residents.
* Manage lettings, viewings, tenancy agreements, check‑ins, and check‑outs.
* Coordinate planned and reactive maintenance to ensure timely and quality completion.
* Ensure compliance with statutory, safety, and contractual obligations.
* Lead resident engagement initiatives, communications, and events.
* Support the mobilisation and handover of new developments.
* Conduct regular site inspections and estate walkovers to maintain high standards.
* Work to retain residents and reduce churn through proactive relationship management.
* Build strong links with contractors, community partners, and local authorities.
Essential experience and qualities
* Background in residential property, lettings, or estates management.
* Knowledge of tenancy processes, including inventories and compliance.
* Highly organised with excellent communication and problem‑solving skills.
* IT literate, confident using property management systems and databases.
* Holds a full UK driving licence and has access to a personal vehicle.
Personal attributes
* Proactive, professional, and approachable.
* Calm under pressure with strong conflict‑resolution abilities.
* Detail‑oriented with a drive for continuous improvement.
* A natural relationship‑builder who takes ownership and pride in their work.
Benefits
* Competitive salary of £32,760
* £4,000 annual car allowance
* Up to £4,500 performance‑related bonus
* Opportunity to join a rapidly expanding, forward‑thinking housing provider.
* A role that combines independence, variety, and genuine community impact.
* Supportive environment with real scope for professional growth.
If you're ready to make a difference in residents' lives and take ownership of your own portfolio, we'd love to hear from you. Apply today to become a Resident Services Manager and be part of a fast‑growing team shaping the future of quality rental living across the UK.
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