Detailed job description and main responsibilities
Please refer to the job description and person specification for more information
* To assist in radiographic examinations undertaken within the department (CT, MR, Ultrasound, X-Ray).
* To communicate effectively and empathetically with patients and their escorts prior to, during and after an examination.
* To deal with colleagues, patients, carers and relatives in a helpful, reassuring and friendly manner.
* To support radiographic, medical and nursing staff in the examination of patients by ensuring a safe, clean and hygienic working environment.
* Ensure patients are appropriately prepared for radiographic examinations and procedures following defined protocols.
* Assist patients in their personal preparation for diagnostic imaging tests and procedures, including helping with dressing.
* To handle all enquiries, in person or by telephone, including the passage of information in a timely manner.
* To record patient attendance and notify relevant staff when patients arrive.
* Assist clerical staff in making bookings and schedule patients for examination, taking into account clinical priority and scheduling accordingly.
* To liaise radiographic, medical and nursing staff when arranging non-standard investigations in ultrasound.
Person specification
Education
Essential criteria
* Evidence of education to GCSE / NVQ level 2 or equivalent.
* Evidence of A level in one subject
* Care Certificate
Desirable criteria
* Basic life support skills
Experience
Essential criteria
* Experience of working with a variety of staff.
* Evidence of effective interpersonal skills with particular ability to liaise with multidisciplinary team members
* Experience of working in a pressurised environment.
Desirable criteria
* Experience of using a Hospital System
* Experience of working in the NHS
* Experience of working in relevant care environment, e.g. within a hospital in radiology or OPD or nursing home
Skills
Essential criteria
* The ability to communicate effectively in both written and spoken English to a wide range of people; to make oneself easily understood; polite and friendly
* The ability and initiative to prioritise a busy workload, and to work without close supervision.
* Ability to handle sensitive information without compromising confidentiality or trust.
Desirable criteria
* Ability to use booking and IT systems
* Experience of typing and data entry
Other Requirements
Essential criteria
* Evidence of commitment to customer care initiatives
* Knowledge and understanding of quality issues Evidence of understanding the NHS Plan
* Flexibility to meet the needs of the service (e.g. shift work)
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.
All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.
Flu Vaccination - What We Expect of our Staff
At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.
The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
* Job Description and Personal Specifications (PDF, 616.0KB)
* Job Features Form (PDF, 166.2KB)
* Royal Marsden Trust Values (PDF, 715.5KB)
* Workplace Wellbeing and Rewards Guide (PDF, 1.2MB)
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