Summary
Due to further expansion of ATR Building Services, they are looking to recruit an apprentice to join their administrative team working with our specialist insurance works.
Wage
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 8am - 5pm.
40 hours a week
Start date
Monday 6 April 2026
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Day to day responsibilities would include:
* Taking phone calls
* Updating the computer systems
* Booking work in and ensuring client systems and communication lines are completed
* Manual and electronic filing, keeping records up to date
Where you'll work
11 Burma Drive
Hull
HU9 5SD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MCARTHUR DEAN TRAINING LIMITED
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Training schedule
Business Administration Level 3 Apprenticeship Standard:
* Level 2 Functional Skills in maths and English (if required)
* End-Point Assessment (EPA)
* Whilst in the workplace, apprentices will also receive any additional training support and guidance required from their dedicated tutor
* Attending weekly classes to achieve the Standard
* Level 3 Business Administration qualification
Requirements
Essential qualifications
GCSE in:
English and Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Team working
* Initiative