Join to apply for the Remote Call Center Representative role at Mass Markets.
Position Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization.
We’re looking for enthusiastic Remote Call Center Representatives to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known clients. In this role, you’ll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service.
This is a fantastic opportunity to contribute to high-impact projects with some of the world’s most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we’d love to hear from you.
Strong proficiency in English, both written and spoken is required.
Candidate must have prior call center experience and reside within 80km of our office.
You’ll Also Need
* A high-speed internet connection
* An appropriate, quiet work environment
* High language proficiency in English
* Work-from-home experience
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Position Responsibilities
* Handle inbound and outbound calls professionally and efficiently.
* Resolve customer issues on the first call through effective problem‑solving.
* Research and retrieve information across systems to support customer needs.
* Accurately document interactions and process claims.
* Guide customers through options to find the best solutions.
* Follow scripts, policies, and procedures while using available resources.
* Protect customer privacy and handle sensitive information appropriately.
* Escalate complex issues to the appropriate team members.
* Stay current with training, updates, and program knowledge.
* Maintain consistent attendance and adhere to scheduling requirements.
Candidate Qualifications
* Must be 18 years or older.
* High school diploma or equivalent.
* Previous call center experience.
* Work-from-home experience.
* Strong command of the English language.
* Typing speed of 20+ WPM.
* High-speed internet connection.
* Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
* Familiarity with Windows operating systems.
* Skilled in troubleshooting and follow-up.
* Able to multitask and self-manage effectively.
* Excellent interpersonal skills.
Compensation & Benefits That Fit Your Life
We understand the importance of balance and support. Our team members enjoy:
* HMO Coverage plus a dependent
Rank & File: ₱100,000 coverage
Supervisors/Managers: ₱120,000 coverage
* Dental Coverage – in‑house dental assistance worth ₱5,000.
* Free meal during training, career growth and learning, allowances for rice, clothing, laundry and meals.
* Performance and loyalty bonuses, frequent disinfection and fogging of workplace.
* Opportunities for growth and promotion, employee shuttle services, company retreats and off‑site events.
* Social skill‑sharpening activities, raffles, recognition gifts, and treats.
“MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations.”
Physical Requirements
This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office, reach in any direction, and move objects up to forty (40) pounds.
Conditions of Employment
* Must be authorized to work in the country where the job is based.
* Must be willing to submit to background and security investigation with fingerprint. Job offers contingent on background/security investigation results.
* Must be willing to submit to drug screening. Job offers contingent on drug screening results.
We provide reasonable accommodation for qualified employees with disabilities unless such accommodation would cause undue hardship. Contact Human Resources if accommodation is needed.
EQUAL OPPORTUNITY EMPLOYER
MCI embraces differences and believes diversity is a benefit to our employees, customers, and community. All aspects of employment are based solely on merit and qualifications. MCI maintains a work environment free from discrimination and harassment. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment.
About MCI: MCI helps customers take on their CX and DX challenges by providing general and specialized hosting, software, staffing, and services. MCI is a holding company for a diverse lineup of tech‑enabled business services across GA, FL, TX, NM, CA, KS, Nova Scotia, South Africa, and the Philippines with more than 10,000 employees worldwide.
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