Location: South East England (Basildon office, hybrid)
Working pattern: 2–3 days per week in the Basildon office, with regular site presence across Greater London
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. We deliver innovative equipment, controls, and services across HVAC&R and building management systems. In the UK & Ireland, our Service team supports customers across commercial and industrial sectors, focusing on safe, efficient, and high-quality service delivery.
What You Will Do
We are seeking an experienced Field Delivery Manager to lead our HVAC&R service team in the South East. You will manage a team of field engineers, ensuring contractual commitments, safety standards, and customer expectations are consistently met. This hybrid role combines office-based leadership, site engagement, and operational oversight in a fast-paced service environment.
Key Responsibilities
1. Lead, motivate, and develop a team of HVAC&R engineers
2. Plan and allocate resources to meet service-level agreements and customer requirements
3. Ensure Health & Safety compliance, including RAMS and PPE standards
4. Review and approve remedial repair quotations to protect margins
5. Oversee tools, equipment, calibration, and PAT testing
6. Balance operational, commercial, and customer priorities
7. Drive continuous improvement and collaboration with internal and external stakeholders
What We Look For
8. Proven experience in the HVAC&R industry (commercial or industrial)
9. Previous experience leading or supervising field-based teams
10. Strong Health & Safety knowledge (IOSH desirable)
11. Excellent communication and stakeholder management skills
12. Confident using IT systems including Microsoft Office and mobile devices
13. Ability to work flexibly across office, site, and remote settings
What We Offer
14. Competitive salary and management bonus
15. Company car and IT equipment
16. Life assurance and holiday purchase scheme
17. Mental health support and development opportunities
18. Employee referral programme and product discounts
19. Voluntary benefits including childcare vouchers, cycle-to-work, and retail discounts
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