Job Title: Senior Pensions Administrator
Location: Redhill, Welwyn Garden City or Leeds / Hybrid or remote
Contract: 6 months
Rates: £400p/d Via Umbrella
Duties and Responsibilities
* In conjunction with the Team Leader, ensure that all delivery promises and performance standards are achieved.
* Escalate problems and cases to Team Leader.
* Be a point of reference on technical issues and non-standard cases.
* Challenge procedures to identify process improvements and pass on recommendations to Team Leader.
* Monitor own projects via the Team Planner to ensure agreed target dates are achieved.
* Assist in due diligence exercises, analysing data quality, identifying data issues and proposing solutions.
* Monitor and manage data cleaning requirements.
* On a daily basis be the main contact for an agreed list of projects and maintain and develop client relationships.
* Work with the Team Leader to improve operational efficiency and reduce costs e.g. automation, full use of standard products.
* Provide an efficient, professional service to meet all client/members' needs and to promote the brand.
* Develop procedure notes that can be used by the whole team to process all schemes
* Develop team members understanding both UK / Rightshore in running / managing reporting
Experience and Qualifications
* Experience of dealing with occupational pension schemes.
* Experience of coaching and supporting less experienced associates.
* Experience of working on projects an advantage.
* Excellent interpersonal skills to include good written and verbal communication.
* Good time management skills and the ability to organise and prioritise own workload.
* Able to work to a high level of accuracy with good analytical skills.
* Customer and quality focused.
* Computer literate with experience of using Excel spreadsheets and calculations