IT Service Desk Analyst - Temporary (up to 12 months)
Salary £29,079 - £34,210 (dependent on experience) Contract type Temporary: Fixed Term Contract or Secondment Hours Full Time Location Poole, Dorset, England Closing Date 02-09-2025 Reference 20086 Documents (please view all documents)
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About Us
Our purpose is simple, to save lives at sea. Across the UK & Ireland the RNLI is recognised for our lifesaving work from rescue and supervision to education and prevention. An essential part of making this happen is to ensure our IT equipment and systems support all of our activities, and that RNLI IT&S team is able to support all our users, volunteers and supporters.
About the role
We are looking for an experienced IT Service Desk Analyst to work within our End User Computing team. The Service Desk provides first and second line support for services across the Microsoft suite on both Windows 10 and Windows 11. The Service Desk also support video conferencing equipment hardware issues and mobile telephony. The team works from 07.45 to 18.00 hrs, and you will be expected to cover varying shifts within these times. The shifts will include providing IT phone support to volunteer lifeboat crew and staff members
This role will be focusing on providing support for our hardware equipment provision and service requests. This will include hardware configuration for new starters, break/fix replacements, fulfilling service requests for software installs and supplying IT peripherals.
About you
It is expected that you will have evidence of knowledge and experience of ITIL processes. You will be familiar with delivering to SLAs and manage your workload accordingly. You will be an experienced user of an ITSM (ticketing) tool able manage user incidents and service requests. It would be advantageous to have experience or knowledge of deployment tools such as Intune and remote support applications.
We have a strong focus on customer service and working together as one team to help and support our crew out on the coast.
As much as we are an IT function requiring technical skill and knowledge, our priority is having people who have a mindset to help each other out, go above and beyond and do the best for our organisation and the volunteers that we serve.