At MediaWorks, one of the UKs leading digital marketing agencies, were looking for an enthusiastic IT Apprentice to join our dynamic team. In this hands-on role, youll gain valuable, real-world experience across IT support, systems management, and cyber security while contributing to the smooth running of our fast-paced, tech-driven environment. This is a fantastic opportunity to learn from industry experts, grow your technical skills, and work towards professional IT qualificationsall while playing an important role in supporting our talented team.
In this role, you'll work towards your Level 2 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day In the Job:
1. Provide first-line support, resolving software, hardware, and access issues.
2. Manage password resets, MFA configurations, and assist with user onboarding/offboarding.
3. Continuously improve helpdesk processes and ticketing workflows to enhance service quality.
4. Deploy and configure devices for new users and manage IT asset inventory.
5. Ensure endpoint protection through regular updates and patching.
6. Support Microsoft 365 administration, in...