Summary
We are seeking a motivated and enthusiastic individual to join our IT team as an IT Technician Apprentice. This is a fantastic opportunity to gain hands-on experience in a dynamic school environment while working towards recognised qualifications and certifications.
Wage
£22,000 a year
Training course
Information communications technician (level 3)
Hours
Monday - Friday (9:00am - 5:30pm) Shifts TBC
37 hours 30 minutes a week
Start date
Monday 24 November 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are seeking a motivated and enthusiastic individual to join our IT team as an IT Technician Apprentice. This is a fantastic opportunity to gain hands-on experience in a dynamic school environment while working towards recognised qualifications and certifications. You will be supported by experienced professionals and given the opportunity to develop your technical skills across a wide range of systems and platforms.
Key Responsibilities
* Provide support for Windows PCs and servers, Apple Macs, and iPads.
* Be the first point of contact for Pupils and Staff with IT issues, with support from the IT Manager, and respond to these incoming requests in a timely manner.
* Escalate issues to the IT Manager where appropriate.
* Support basic networking tasks, including troubleshooting, Wi-Fi surveys, cable runs, and cable patching.
* Help maintain and update the asset database, including tagging new equipment.
* Assist in creating and maintaining documentation of school systems.
* Follow established IT processes and contribute to their improvement.
* Support user account creation and removal.
* Support system security by helping with updates and patching.
* Maintain and support classroom technology, with particular attention to the school’s Promethean board deployment.
* Organise and maintain the IT storeroom, ensuring stock levels are monitored.
* Work alongside third-party vendors and service providers.
* Assist with the monitoring of pupil web activity and report findings to the Head of ICT.
* Contribute to data entry tasks and general administrative support.
* Assist in the secure disposal of retired equipment and maintain accurate records.
Where you'll work
Farleigh School
Red Rice
Andover
SP11 7PW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUST IT TRAINING LIMITED
Training course
Information communications technician (level 3)
What you'll learn
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
* Information Communications Technician Level 3 Apprenticeship Standard
* You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Requirements
Essential qualifications
GCSE in:
* English (grade C/4 +)
* Maths (grade C/4 +)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Hardware and software
* Motivated
* Positive attitude
* Passion for ICT
Other requirements
Farleigh School is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. The successful applicant must be willing to undergo appropriate Child Protection Screening, including references from past employers, an enhanced DBS disclosure and an online search in line with safer recruitment. Farleigh School is a co-educational organisation that believes strongly in equal opportunity for all.