Job Description
Company overview
Our client is a long-established global shipping and logistics group with a strong presence across Europe and North America, operating as a neutral transport intermediary and freight services provider.
The organisation has grown steadily over multiple decades and now operates a wide international office network across numerous countries, supporting customers with multimodal transport solutions and associated documentation and compliance requirements.
The Groups central claims function is UK-based and works closely with colleagues across Europe and North America, supporting several group entities and business lines.
The role
This role leads the Groups central claims function, with responsibility for the end-to-end handling of freight transport liability and marine cargo-related claims across multiple modes of transport.
Key responsibilities
Manage the Claims function and liaise with group offices, insurers, lawyers, surveyors and clients.
Investigate and handle freight liability claims from first notification through to settlement, including negotiation, adjustment and recovery actions against third parties where applicable.
Provide ongoing training to relevant staff and group offices on claims, risk and related topics.
Produce progress, workflow and renewal statistics and reporting for senior stakeholders.
Be proactive in systems development and...