Overview
Principal Consultant - Marketing Agency Client Services & Strategy at ADLIB Recruitment - B Corp Certified 🌏
This Account Director role is ideal for a proven client leader who loves building strong relationships and driving CRM strategy for global brands. You’ll join a forward-thinking customer engagement agency that blends creativity, data and technology to deliver award-winning work. It’s a brilliant opportunity to step into a senior role where you’ll own major client accounts and shape long-term partnerships.
What you’ll be doing
* As Account Director, you’ll take full ownership of client relationships, managing multi-channel CRM programmes from strategy through to delivery. You’ll act as the main point of contact for senior stakeholders, ensuring work meets their objectives, budgets and timelines.
* You’ll oversee a small, talented team of Account Managers and Executives - providing guidance, mentoring and clear direction to help them grow. You’ll collaborate closely with planning, creative and data teams to deliver work that’s insight-led, creatively sharp and commercially sound.
* Day to day, you’ll be presenting campaign ideas, scoping projects, managing budgets and spotting opportunities to deepen client relationships. You’ll keep a close eye on performance metrics and ensure projects are profitable and effective. This is a fast-paced, strategic role where your leadership and commercial acumen will shine.
What experience you’ll need to apply
* Proven experience as an Account Director or Senior Account Manager within an agency environment.
* Strong understanding of CRM, customer engagement, or data-driven marketing.
* Experience managing large-scale client relationships with multiple stakeholders.
* Excellent project management and organisational skills.
* Confident presenting and pitching ideas to clients at a senior level.
* Commercial awareness – comfortable managing budgets and profitability.
* A collaborative leader who enjoys mentoring junior team members.
* Skilled in written communication, proposals and reporting.
* Comfortable working in a hybrid setup (3 days a week in Bristol).
What you’ll get in return for your experience
As Account Director, you’ll join a supportive, ambitious agency that values creativity, collaboration and wellbeing. Expect a competitive salary (depending on experience), 25 days’ holiday plus your birthday off, rising with service, and early-finish Fridays during summer months.
You’ll also enjoy private healthcare and dental cover, a generous pension scheme, cycle-to-work options, and regular social events that bring the team together. There’s genuine investment in professional development and access to industry training and memberships. This is a place where you can do your best work, surrounded by talented people who love what they do.
What’s next?
If this Account Director opportunity sounds like the right fit, please apply via the link below. Alternatively, reach out directly to discuss the role in more detail, we’d love to hear from you.
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