Patient Flow Co-ordinator
The closing date is 30 April 2026
We invite you to join us at the Emergency Department at The Princess Royal Hospital, Telford as a Patient Flow Coordinator.
The post holder will be a member of the Emergency Department Team working directly with the ED Nurse Coordinator supporting the management of all attendances, admissions and discharges for Emergency Department patients by facilitating an efficient, effective and timely management of patient's diagnostics, decisions and utilisation of beds and resources.
Main duties of the job
We are looking for candidates that thrive in a fast paced work environment providing a high quality service resulting in an improved patient experience working alongside a multidisciplinary team.
About us
We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Our Service will relocate to The Royal Shrewsbury Hospital in 2028 as part of HTP. This move will bring specialist services together in a modern, purpose-built facility to improve patient care and team experience.
We are actively recruiting, and successful candidates will be expected to move with the Service in early 2028. The relocation will follow a formal management of change process, including full consultation and support for staff.
View full details of HTP
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person Specification
Qualifications
* NVQ level 3
* A good standard of literacy and numeracy
* NVQ level 4 or willing to work towards
Experience
* Evidence of relevant experience of working within a busy hospital environment
* Knowledge and understanding of the way in which a hospital works
* Knowledge of National Access Targets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
The Shrewsbury and Telford Hospital NHS Trust
£25,760 to £27,476 a yearper annum/pro rata
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