Job Description
About Servaada, a Wipro company:
Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.
About the Role:
Working with the Customer Service Administration and Investment Administration teams within the wider Operations function. In this role, you will be responsible for ensuring that operational frameworks are delivering on the effectiveness of our preventative and detective controls and that the approach enables Senior Managers and EMT to:
1. Exercise an appropriate level of governance and oversight of the operation
2. Take any remedial actions needed to address potential risks
3. Provide reassurance that the frameworks are being operated effectively
The following frameworks are covered by this role:
* Training & Competence Framework
* Breaches Frameworks
* Quality Framework
* Process & Procedures Framework
* Root Cause Analysis Framework
* Operational Management
Provide inspirational and motivational direction to create a high-performance “Quality First” culture across the business. Promoting a culture of continuous improvement, service excellence and cust...