ITIL Service Management Consultant / Service Architect – SC Cleared
SR2 Consulting is recruiting a Service Management Consultant/Architect for an exciting government project.
This role will be responsible for designing, implementing and improving IT service management capabilities aligned to ITIL, supporting a product-centric operating model and ensuring services are scalable, efficient, and aligned to business needs.
Due to the nature of the role, active SC clearance is required.
Key Responsibilities
Design and implement end-to-end IT service operating models.
Assess and enhance ITIL-aligned service practices and maturity.
Define metrics to track service performance and customer satisfaction.
Support improvement and adoption of ITSM tooling (e.g. ServiceNow, Remedy, Jira SM).
Develop governance, process flows, and documentation for service design.
Drive continual improvement and enable organisational change through engagement and communication.Skills & Experience
ITIL v4 (or v3) certification.
Proven experience designing or improving ITSM frameworks.
Hands-on experience with ITSM tools (ServiceNow preferred).
Strong stakeholder management and communication skills.
Experience working with or within product teams in Agile environments.
Active SC clearance