We are seeking a highly experienced individual who has an extensive knowledge in customer service and can provide our 5-Star service delivery whilst maintaining a subtle, yet visible security presence within a newly built prestigious development in Marylebone, London.
Responsibilities
* Deliver a 5-star guest experience at all times
* Anticipate clients' needs/problems before they arise and that their expectations are met and exceeded each day
* Maintain a high security awareness at all times
* Reception duties and Foyer Management of all visitors and guests
* Be seen as a visible customer focused professional by being proactive and greet clients and visitors where possible
* Proficient use of relevant communications equipment will require candidate to have good communication skills.
* Issue visitor passes using agreed processes and procedures
* Ensuring all H&S policies are adhered to.
* Ensuring that no un-authorised persons are permitted in prohibited areas.
* Lift management and directing of deliveries
* Maintaining an accurate record of any incidents that occur.
* Ensure all landlord contractor access it pre-authorised and in accordance with risk assessment/permit to work conditions
* Complete incident reports to a high standard and ensure these are submitted within 2 hours
* Oversee and manage any emergency evacuations
* Undertake patrols and inspections in accordance with management instructions.
* Assist Building Management to oversee access arrangements for occupier fit-outs ensure they adhere to site rules and procedures
* Ensure the reception area is kept clean and tidy providing a safe environment for all visitors
* Maintain a high security awareness at all times
Qualifications & Key Attributes
* Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
* Reliable and willing to work day/night shifts and any over time if required
* Previous experience in a customer service/security facing role
* Excellent interpersonal skills and the ability to interact with people at all levels
* Smart and confident.
* Ability to work independent with confidence, using own initiative as required
* Look for opportunities to enhance client/visitor experience
* Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
* Confidence and common sense to access and utilise expert resources when making decisions
* Maintain and practise a high degree of confidentiality at all times
* Computer literate with good email etiquette. Use of concierge and Microsoft systems is an advantage
* Have an acute sense of security awareness
* Valid SIA licence preferred but not essential
* 5 years of continuous work employment history without gaps and verifiable work history
* Maintain and practice a high degree of confidentiality at all times
* Provide support to the wider when required.
This is a full-time role, working nightshifts and day shifts on a rotational shift pattern of 4 days on, 4 off, 4 nights on, 4 off then rotates back to week 1.
We offer a competitive rate of pay of £13.94 and you will be entitled to 19.6 days holiday per annum.
At Vigilant we pride ourselves in offering an exemplary welcome to our clients.
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