We’re partnering with an award-winning manufacturer and distributor based in Lancashire who are continuing to invest heavily in their IT function. As part of their growth, they’re looking to appoint a 2nd Line IT Support Engineer to strengthen their internal support team.
This is an excellent opportunity for a strong 1st Line Engineer ready to take the next step, or an established 2nd Line professional seeking a stable, nationally recognised organisation with clear progression opportunities.
The Business
600+ employees nationwide
Established, market-leading organisation
Consistent year-on-year growth
Financially stable and independently owned
Ongoing investment in technology and infrastructure
You’ll be joining a collaborative IT team that plays a key role in supporting operational excellence across the business.
The Role – 2nd Line IT Support Engineer
As a 2nd Line Engineer, you’ll act as the escalation point for 1st Line support and take ownership of more complex technical issues. You’ll be hands-on across infrastructure, networks, and core systems, ensuring smooth day-to-day operations across the organisation.
Key Responsibilities:
Act as an escalation point for 1st Line technical issues
Troubleshoot and resolve hardware, software, and network incidents
Support and maintain Microsoft 365 and Exchange environments
Manage user accounts, permissions, and security policies
Assist with server administration and Windows environments
Support networking fundamentals (LAN/WAN, VLANs, switching)
Contribute to infrastructure upgrades and improvement projects
Liaise with third-party vendors where required
Technical Environment
You don’t need experience across everything below, but exposure to some of the following would be advantageous:
Microsoft 365 / Exchange
Windows environments
Networking fundamentals
Cisco
Meraki
Dell infrastructure
What They’re Looking For
Previous experience in a 1st or 2nd Line IT Support role
Strong troubleshooting capability
Confident communication skills with internal stakeholders
A proactive, solutions-focused mindset
Genuine interest in developing technical expertise
Package
£28,000–£35,000 salary depending on experience
Funded training and certifications
Clear progression pathway
Long-term stability within a growing organisation
If you’re looking to step into a well-rounded 2nd Line role with exposure to infrastructure and networking in a growing and established business, this could be an excellent next move