We're seeking a passionate Leisure and Spa
Manager to lead our Leisure Club and Spa club within the Hogs Back
Hotel.
High on a wooded ridge, the Hog’s Back Hotel’s distinctive
façade has been a welcome sight for travellers on this road for generations.
Step inside and the accent is on classic comfort, from the stylish restaurant
and bar to the 96 spacious, light-filled bedrooms. A high-spec spa and pool
meanwhile invite relaxation – or invigoration in the Hog’s Back Leisure Club
gym. The location could hardly be better. Historic Guildford and the Surrey
Hills are on your doorstep, and some of the UK’s leading attractions are a
short hop by car, from Legoland and royal Windsor to the thrills of Thorpe
Park.
The Leisure and Spa Manager will ensure that the
Hotel and Spa, consistently achieves product and Hospitality service standards.
To provide exceptional Customer Service to all guests of the Spa, ensuring that
quality standards are maintained whilst achieving maximum revenue and guest
satisfaction.
The Leisure and Spa Manager leads the
Leisure and Spa teams, ensuring the facilities- gym, pool, sauna, steam and
treatment rooms, are maintained in great condition and available to our guests
and members. with treatment rooms and more under development, it's an exciting
time to join the hotel to lead the teams.
Main Duties of the Role:
* To
manage Leisure operations, classes and rotating to ensure Guest service
levels are maintained and facilities available at all opening times.
* Leadership
and development of your Team, including instructors, contractors and
therapists.
* Ensure
the rota is arranged to meet the needs of the Business and diary plans.
* To
anticipate guests’ needs wherever possible and promote to them within the
Hotel enhancing guest satisfaction.
* To
communicate and share knowledge with other Hotel departments.
* To
positively approach all sales opportunities in order to maximize club and
Hotel revenue to meet and exceed budgeted targets.
The ideal candidate will have:
* Minimum
2 years Hospitality and Leisure management experience.
* Lifeguard
qualification, First Aid Qualification, Pool Responder and Pool Plant
Qualification is highly advantageous.
* NVQ
Level 3 or YMCA Gym Instructor qualifications.
* Excellent
written and verbal communication and customer service skills.
In return we offer:
In return we're offer:
* A highly competitive salary, with tips too
* Increasing Annual Leave- to 33 days inclusive (FT)
* Training & Development opportunities with professional
qualifications, Apprenticeships and certifications
* AE pension
* Bike to work scheme
* Bus Fare Discounts
* Retail & Supermarket Discounts
* Varied working times and great opportunities to advance your
career
* Big discounts on Hotel Stays and Meals, throughout the
Group- up to 50 off!
* Access to wages as you earn, along with access to financial
education and support
* Employee Assistance Programme- to access support 24/7- free
and confidential- for you and your family, through our partners Hospitality
Action
If the above sounds like an ideal fit, we can't wait to hear
from you!
Surya Hotels is one of the UK’s leading niche hotel groups,
with a rapidly expanding portfolio of outstanding properties, situated in some
of the UK’s most idyllic settings, from historic Suffolk and Norfolk towns,
Essex City or coastal resorts to picturesque Surrey villages.
Our hospitality family has a ‘best in class’ ethos to exceed our guest
expectations; creating experiences that embrace our heritage locations, our
people and the communities we work within.
We aim to consistently deliver best in class experiences with personality and
warmth. From our warm welcome, to our ‘See-you-again-soon’ Goodbye.
Stay. Explore. Discover.