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Job Description
Job Role: Deputy Drawing Room Manager
Rate of Pay: £39,800
Hours: 45 Hours
Location: South Ascot
Position Overview
Be responsible for the smooth running of all services in the Drawing Room in conjunction with The Drawing Room Manager. Develop, implement, and monitor sales, service, and operational systems to provide a seamless guest experience and maximize business potential. Act as an ambassador of the hotel with guests, colleagues, and suppliers. Deputise for The Drawing Room Manager in their absence.
Essential Functions & Physical Requirements
Work closely with the Drawing Room Manager to:
1. Manage, lead, and motivate the team to enhance performance, achieve business goals, financial budgets, and service standards.
2. Mentor, train, and coach team members, including daily coaching, on-the-job training, and formal training.
3. Manage shift coverage, workload, and resource distribution within and across teams.
4. Monitor and evaluate team performance and conduct PDPs for team supervisors.
5. Handle interviewing, hiring, induction, and succession planning of staff.
6. Manage departmental budget, P&L, and payroll.
7. Work closely with the Director of Food & Beverage to achieve efficient staffing levels and desired performance.
8. Conduct formal performance reviews to assess performance, training needs, and development opportunities.
9. Ensure staff welfare and morale to provide outstanding service.
10. Develop, implement, and monitor service and performance standards for guest satisfaction.
11. Ensure compliance with legislative and hotel guidelines, including health & safety, food handling, and hygiene legislation.
12. Identify and implement new standards to enable service excellence.
13. Manage and improve service and operational systems for seamless guest relations.
14. Develop and monitor professional guest service systems, such as reservation systems and guest records.
15. Manage billing and cash management systems (e.g., Micros POS).
16. Proactively respond to guest comments and feedback.
17. Drive innovation, resolve issues, and challenge current procedures for continuous improvement.
18. Ensure the menu and environment reflect a luxury establishment to meet and exceed guest expectations and maximize growth.
19. Review and update menus according to industry trends and guest needs.
20. Maintain excellent condition of furniture, fixtures, and equipment.
21. Manage stock levels of linen, glassware, china, and silverware.
22. Ensure team members display excellent grooming and hygiene standards.
23. Review service standards regularly and implement improvements.
24. Conduct sales and marketing activities to drive business growth and profit.
25. Contribute to F&B marketing planning and activities.
26. Manage daily brand operations to maximize sales.
27. Stay informed of hospitality market trends and assess competition.
28. Monitor and control operating equipment, payroll, and expenses against P&L.
29. Maximize sales and profitability through promotions.
30. Maintain effective communication with guests, colleagues, and teams.
Qualifications & Desirables
* Hotel School diploma or equivalent.
* Previous luxury/5-star hotel experience.
* Excellent knowledge of food and wine.
* Customer-oriented with excellent interpersonal skills.
* Experience in complaint handling and problem solving.
* Leadership and training skills.
* Good listening skills and motivation abilities.
* Immaculate presentation.
* Experience with POS systems.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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