WAREHOUSE CUSTOMER SERVICE REPRESENTATIVE - EMBROIDERY
Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com!
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.
Benefits of joining GEODIS:
* Get Good Money - Fair pay and some jobs come with bonus opportunities.
* Get the Right Job/Right Schedule - Part-time, full-time, seasonal - days, nights, weekends, and even gig work. We have the job and shift you want.*
* Get Paid Early - Payday as early as you want. Access your earnings on demand.
* Get Free Healthcare - Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.*
* Get a Break - Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.*
* Stay Safe - We pride ourselves on a safe, clean, and healthy work environment for everyone.
* Get a Voice - We are always asking our teammates to tell us how to make their experience working at GEODIS even better.
* Get Promoted - When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
* Get a Boost - Our "GEODIS Compassion Fund" makes one-time grants to teammates who have experienced unexpected catastrophes.
* Get Involved - Volunteer in your community or donate to the "GEODIS Foundation" or "GEODIS Compassion Fund".
* Have FUN - Work with fun, supportive people just like you!
* Find Your Place - We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
* Find Your Future - Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!
*Eligibility varies based on location, job, employee type, or length of service.
Job Responsibilities:
* Interact with customers by phone, email, or in person and receive orders or changes in service.
* Address complaints concerning billing or service, referring issues to appropriate departments.
* Process and input customer orders and receipts; check stock for product availability.
* Generate paperwork and information for customer work orders, check orders for special requests, and post inventory records.
* Coordinate last-minute shipping requests with transportation, expedite orders as needed.
* Trace orders and notify customers of shipping and tracing updates.
* Verify invoices to ensure proper invoicing of accounts.
* Respond to customer inquiries and complaints courteously and efficiently.
* Report customer feedback and signs of dissatisfaction to management.
* Serve as liaison between warehouse and customer regarding accounts, invoicing, and credit changes.
* Maintain customer files and perform clerical tasks like answering phones, operating office machines, and greeting visitors.
* Keep procedure documentation current and prepare reports on customer service activities.
* Notify management of customer requests related to shipping, handling, or administrative issues.
* Coordinate product routing for customers and report food safety issues if applicable.
Minimum Requirements:
* At least 6 months of related experience and/or training.
* Experience with AS400 systems and warehouse management systems preferred.
* Proficiency in Microsoft Outlook, Word, and Excel.
* Ability to write reports, business correspondence, and manuals.
* Effective communication skills for groups of managers, customers, and co-workers.
* Problem-solving skills with practical and variable situations.
* Ability to interpret various instructions in different formats.
The responsibilities listed are considered "Essential Functions" under EEOC standards and ADA requirements, with accommodations available as needed.
More about GEODIS:
GEODIS is a global third-party logistics provider (3PL) powering top brands' supply chains. Our legacy spans decades—come shape the future of logistics with us! Visit www.workatGEODIS.com to learn more.
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