Customer Success Executive Full-time, Hybrid role Hybrid working 3 days office based and 2 days at home What you’ll love about this role You will be joining a fast paced, multi award-winning, market leading Educational Technology Company. As a company Avantis has focused on education, which has enabled us to drive new technology concepts exclusively for the classroom. Our ethos of challenging the status quo and constantly improving classroom technology has enabled us to create some of the most recognisable and innovative brands in the UK education technology market. What will you be doing As a Customer Success Executive at Avantis, you’ll play a key role in supporting schools and teachers to get the very best from our education technology. You’ll guide new customers through onboarding, provide ongoing support and share practical ideas to help our tools make a real difference in the classroom. By building positive relationships with teachers and schools, you’ll ensure they feel confident, supported and inspired to use Avantis products to enhance teaching and learning. This role will also be responsible for ensuring our new and existing community of user schools within our ‘Rest of World’ territory are supported to maximise their use of the Company’s products and services. The successful candidates will work cohesively with all parts of the organisation and overseas partners to support our customers by delivering refresher training, new product and feature demonstrations, sharing best practise, demonstrations and lead generation of complimentary products in the company portfolio. These roles require the monitoring of product usage and pro-active communication to customers by both phone and email. Key responsibilities will include Monitor and evaluate current customer usage Make contact with our customer base via phone and email Onboard new customers and ensure they know how to use our products effectively. Manage our current customer journey and consistently assess areas for improvement Work with current customers to upsell products Work closely and collaboratively with internal teams and local partners to ensure customers have a seamless experience Effectively communicate with end users to retain customers year on year Keep accurate records of engagement with customers Maintain regular follow-ups with customers to ensure satisfaction and retention. Guide customers through the refresher training, ensuring they understand and can effectively use our products. Act as a customer advocate, communicating their needs and concerns to relevant departments. Develop and implement strategies to engage customers and promote product usage. Organise and participate in customer-focused events, such as webinars, workshops and conferences. Maintain accurate records of customer interactions and activities in the CRM system. Key Skills, Experience and Qualifications Essential Ability to field customer queries and drive positive outcomes Excellent communication skills both written and verbally Confident in having conversation by phone Able to work in a fast paced, high growth environment Be able to build a rapport quickly with stakeholders The ability to work collaboratively across departments to achieve success Experience in either customer service or retention Desirable Experience working with CRM and online sales tools Experience of education sector Broad understanding of technology and, preferably, its use in education Fluency in an additional languages – preferably Italian Avantis Education provides a fun, exciting work culture that thrives on self-starters and individuals that can help shape and grow our future. We are a well-established Company that is continually growing and looking for strong team players who are not afraid of working independently to bring innovation into all that we do as a global education technology leader. If this sounds like you, we can't wait to hear from you.