Overview
Join to apply for the Receptionist role at University Hospitals of North Midlands NHS Trust.
The role is a newly created hybrid role that incorporates a mix of reception and booking officer duties within the Endoscopy Department, providing flexibility to support the Reception Team and Booking Team.
To welcome patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite, courteous and professional manner. To ensure you are patient focused at all times and always greeting patients with a smile. To ensure that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focused, efficient and effective. Incorporating use of all the Trust's systems including: Choose and Book, iPortal, Unisoft/Endobase and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.
Communication with patients and their relatives who are telephoning to update their personal details and to change or cancel appointments.
To undertake clerical duties, this includes providing and receiving routine information requiring tact or persuasive skills. Communication tactfully with patients and staff alike about appointments or any other queries deemed necessary.
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country, based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford. We are the specialist centre for major trauma for the North Midlands and North Wales. We are committed to equality, inclusion and development for all staff.
For further details / informal visits contact: Name: Naomi Goodwin | Job title: Operational Services Manager | Email: Naomi.Goodwin@uhnm.nhs.uk | Telephone: 01782 676184
Responsibilities
* Provide reception and booking support in the Endoscopy Department with a patient-focused approach, ensuring a smooth patient journey from referral to appointment and follow-up.
* Use the Trust's systems (Choose and Book, iPortal, Unisoft/Endobase) to support appointments and data quality.
* Communicate with patients and relatives to update personal details and to change or cancel appointments.
* Carry out clerical duties and handle routine information with tact when dealing with patients and staff.
Qualifications and skills
* Experience in a reception/clerical or customer-facing role within a healthcare setting is desirable.
* Strong communication and interpersonal skills; patient-focused with a professional and courteous manner.
* Ability to work flexibly in a hybrid role supporting both Reception and Booking activities.
Employer details
University Hospitals of North Midlands NHS Trust is one of the largest and most modern trusts, serving around three million people. We are based at two sites: Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, and we are the specialist centre for major trauma for the North Midlands and North Wales.
Equality and development
UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected.
All employees are encouraged to fulfil their potential through development packages; we invest in, support and develop our staff as this directly impacts the quality of care delivered to patients.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Industries
* Hospitals and Health Care
Referrals increase your chances of interviewing at University Hospitals of North Midlands NHS Trust by 2x
Stoke-On-Trent, England, United Kingdom 5 days ago
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