Salary: Competitive rate of pay plus monthly tronc typically £3,400 annually
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. It is a leader in luxury hospitality, the first UK hotel to achieve Hospitality Assured World Class Status, and received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting‑edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide, which recognises a commitment to service excellence across the globe.
Key Responsibilities
Guest Experience
* To be a visible presence to both your teams and the guest to deliver an exceptional guest experience.
* To exceed guest expectations through establishing a dynamic service culture within all operational teams.
* To ensure an efficient guest operation with adequate cost control across the business.
* To constantly review, suggest ideas for improvements and action in all areas of the operation.
* To be the leader of the standards and maintain these in line with in‑house and red star standards.
* To assist in setting the hotel’s objectives and future strategies.
* Act as an ambassador for the business.
Financial
* To manage alongside the departmental managers the departmental budget lines and payroll.
* To maximise all sales opportunities to ensure budgeted profitability is achieved or exceeded.
* To assist the GM and Director of Finance with budgeting/forecasting and payroll for the property when required.
People
* To ensure a positive and productive team culture.
* To support the Learning & Development culture, developing raw talent into highly successful careers at Grantley Hall.
* To recruit, train and continually develop all of your direct reports and their teams to achieve their personal and business objectives.
* To address any issues of poor conduct and/or performance with the relevant HOD and participate in HR procedures as necessary.
* To follow all HR procedures and policies.
Key Skills, Qualities & Experience
* Proven experience managing large‑scale hotel departments with high volumes, multiple service areas and sizeable teams is essential.
* A hands‑on operator is essential.
* Previous experience working with 4 or 5 red star service would be beneficial.
* Excellent communication skills with the ability to build relationships with internal and external stakeholders at all levels.
* Analytical mindset with the ability to interpret data and metrics to drive decision making.
* Strong leadership skills to effectively manage and motivate multiple teams to achieve high levels of operational performance.
* Accountable and resilient with the ability to work under pressure.
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
* Tips typically over £200 per month (£3,400 per year)
* Complimentary bespoke uniform and chef whites
* Complimentary meals whilst on duty
* Refer a Friend bonus – earn up to £1,000
* Holiday Buy/Sell Scheme
* Complimentary employee car parking
* Complimentary state‑of‑the‑art onsite gym with personal trainer support
* 31 days annual leave (including bank holidays) increasing with service
* Professional development opportunities at all levels
* Reimbursement on work shoes, sight tests and professional memberships
* Modern and spacious discounted live‑in accommodation for eligible roles
* Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector
* Support employees to make the most of their money and well‑being through a wide range of wellbeing support
* Annual awards ceremony, team events and incentives; celebrations of training achievements, birthdays, marriages, new babies and length‑of‑service awards
* Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
* Team Member of the Month Awards
* Discount on Grantley Hall restaurants, spa products and gift shop
* Discounted stays at Grantley Hall and other Pride of Britain Hotels
* Cycle to work scheme
* Access to Stream, allowing instant access to wages
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