In this role you will be required to support the end‑to‑end disruption mitigation plan for allocated stores and defend the shopping trip across pre, during and post remodel phases. Helping ensure priority stores execute the Disruption Support Plan to time, budget and standard, with clear customer and colleague communications and measurable sales impact mitigation. Please note: If you are applying for a Secondment opportunity, your benefits, including bonus, will continue to align to your current role, for further information please refer to the Secondment policy. Plan and delivery • Support the Disruption Support Plan and schedule owned by the Lead CI manger for assigned stores - align to Property phasing, POW and SOS dates. • Run weekly readiness checks and gate reviews per phase (pre, during, post). • Maintain the programme calendar and tier dashboards. • Identify and resolve scheduling conflicts independently within the agreed parameters. • Work to proactively manage risks and root cause issues, creating cost effective solutions and new idea generation to continually enhance the success of the programme. Stakeholder engagement and store onboarding • Coordinate store onboarding pre SOS; brief store leadership on customer support initiatives and “Here to Help”. • Facilitate engagement calls; record actions and chase next steps across Property RPMs/PPMs, Marketing/CRM, Business Support and store teams. • Manage dependencies and access constraints; raise risks early. • Support the programme governance meetings and ensure all next steps are tracked and delivered, Track stakeholder accountability to deliver against commitments. Customer and colleague communications • Manage the contact suite and store‑facing assets. Ensure emails, signage, standees, experiential activity and tannoy scripts are delivered on time and in line with the toolkit. • Keep engagement materials current as layouts change; update store maps, hard‑to‑find tags, QR assets and “thank you” reward materials. • Be a point of contact for Development Managers and on-site Property Programme Managers (aligned to WL2 Lead CI manager) providing problem solving independently and identifying enhancements to reduce future issues. Execution compliance in store • Support compliance to the execution plan including manned stand schedules, free Click & Collect windows, coupon drops and BETY/SOLUS cadence by tier. • Lead corrective actions when stores fall below compliance threshold. • Capture store feedback and correct course fast where execution drifts. Data and reporting • Interpret and track disruption KPIs by tier: execution status, initiative uptake, coupon redemptions, sales variance vs baseline and vs control. • Publish concise weekly status notes and monthly recovery packs; provide clear visuals and commentary for stakeholders. • Trigger interventions when thresholds are breached and document actions taken. Essential • Strong multi‑store scheduling and stakeholder management. • Ability to independently prioritise workload across concurrent, future stores, phases and stakeholders • Data‑driven, advanced Excel skills (pivot tables, slicers) and clear PowerPoint visuals. • Confident written and verbal communication; crisp status reporting; ability to influence. • Experience coordinating delivery under tight timelines with multiple suppliers. • Financial acumen: PO process, invoice reconciliation, variance tracking and ROI. Desirable • Retail store operations or customer experience background. • Exposure to CRM campaigns, targeted couponing and local marketing execution. • Familiarity with programme measurement vs control stores and recovery tracking.