JOB TITLE : Commercial Graduate Programme Customer focus and Data Analysis Ref J002633 COMPANY: Tosca SALARY : £24,000-£27,000 LOCATION : Dudley, West Midlands THE COMPANY : Toscas Mission is to revolutioni se the flow of goods through the supply chain, eliminating waste at every turn. For 60 years Tosca have developed innovative solutions that deliver supply chain improvements and measurable value for suppliers, g rowers and retailers. Tosca has been at th e forefront of the reusable revolution from the very beginning. How do they do it? T osca source and provide pallets, retail d isplays, c rates for transport, d ollies and b ulk containers to some of the biggest b usinesses in the UK and globally such as Primark, Asda, Aldi, Coca Cola, Britvic and Princes and many more. MAIN PURPOSE OF THE ROLE: The key purpose of the Commercial graduate role is to work within the Customer Service team to provide exceptional communication, data insight and problem solve with customers. You will be the first contact for existing customers but also new customers where you will need to provide support with onboardi ng, review account sta tus, support customer audits and account ch ecks with the finance team DUTIES AND RESPONSIBILITES : Key point of contact for c ustomers both on the Telephone and via email. Assist customers with support on how to use the online system and provide support when placing orders. Problem solving for customers - anticipating changes in demand and supply Tracking data to ensure high levels of quality of service delivery. THE INDIVIDUAL : Tosco are looking for a n engaging, ambitious, and confident individual to be able to build professional relationships with their customers daily. Excellent n umerical skills an d attention to detail will be important when it comes to carrying out end account checks to ensure invoices have been raised correctly. Tech savvy to be able to use the systems accordingly and to be able to help customers when using the systems. Ideal for an articulate, self-motivated and organised individual who has had some retail, lo gistics or customer facing exposure would be advantageous. The selected individual will be enrolled onto the Introduction to Business Programme and will also be given training within the specific job role. PLEASE NOTE: By submitting this application, you agree for Discovery to store your details and contact you regarding this application and any future roles we think youll be interested in (in line with our Privacy Policy, available on our website). You can unsubscribe at any time by emailing us. All applications will be processed through Discovery, the retained managing consultants. Due to high volumes of applications, only those successful on application will be contacted for interviews.