Retail Sales Assistant – Jollyes Pets – Kings Lynn
Love pets? Love people? Love a job where no two days are the same and customers wag their tails at you? Combine your passion for pets with a career full of fun, team spirit, and genuine customer care. Help pet parents find exactly what they need, promote responsible pet ownership, keep our store looking great, and build a career into leadership or support roles with a rapidly growing company.
Benefits
- Pay rate of £8.43 – £12.71 per hour plus bonus potential up to £1,000 p.a. paid in two instalments, terms and conditions apply.
- Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
- Retail Trust Membership: Counselling, wellbeing, and financial support.
- Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
- Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support.
- Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
- Enhanced Family Leave: Maternity and paternity packages above statutory levels.
- Recognition & Rewards: Top Dog Award with extra day off and perks.
- Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
- Learning & Development for future progression into specialist or Key Holder roles, Management or Support roles.
What will you be doing?
As a Sales Assistant, you’ll be at the heart of the action—helping pet parents, supporting your teammates, and making every customer’s visit to our store a great experience. As with most retail roles, the working week involves being on your feet and physically active (e.g., putting stock out which can be heavy) but tasks are rotated in store so you’ll get involved in a bit of everything as part of a team.
- Offering genuinely friendly, helpful customer service.
- Helping customers find what they need— and suggesting helpful extras that improve their pet’s wellbeing.
- Sharing advice to promote responsible pet ownership—we’ll teach you what you need to know about different pets.
- Keeping the store tidy, stocked and looking its best.
- Being part of a supportive, upbeat team that works (and laughs) together.
Upselling
- We upsell suitable products to enhance customer experience, not to pressure anyone.
- It’s about suggesting the right treats, toys, food or accessories that genuinely help their pet live its best life.
- You’ll receive an induction to Jollyes with full training to build your confidence, product, and pet care knowledge through manager‑led on‑the‑job training and our online learning platform.
- Think of it as being a friendly, knowledgeable guide for pet parents—not a pushy salesperson.
What do we need from you?
We're looking for someone who shares our values and the following characteristics:
- You’ll be great at interacting with pets and people and have a fun, friendly personality.
- Thrive in a fast‑paced, hands‑on retail environment and can achieve individual goals and team targets.
- Ideally, you will have experience in a similar, customer‑facing environment and have a hands‑on approach.
- Most of all, you must be able to offer the highest levels of customer service and be an ambassador for the Jollyes brand, sharing our values of Genuine, Wise, Focused, Eager, and Together.
- Flexibility on your availability is required as our opening hours include evenings and weekends when our stores can be busiest.
- Can commit to a part‑time, permanent position – 10 hours per week.
About Jollyes Pets
Jollyes is an award‑winning UK pet retailer with over 100 stores and more than 50 years of pet expertise. Previous winners of the Retail Week award for ‘Best Retailer’ (under £250m turnover) and listed in the Sunday Times ‘Best Places to Work’, Jollyes is a trusted employer and brand. We are fully accredited as an age‑inclusive employer (Rest Less) and a proud member of the Pet Sustainability Coalition, supporting hundreds of local pet charities.
Location: Kings Lynn, PE30 4NA
Pay: £8.43 – £12.71 per hour, bonus up to £1,000 p.a.
Employment type: Permanent – Part‑time (10 hours per week)
