Job Title: Engineer Scheduler / Workforce Planner
Location: Sheffield (Central - next to train station, parking nearby)
Contract: 6-Month Initial Contract
Hours: Hybrid Monday to Friday - rotating weekly shifts (8:00am - 4:30pm OR 9:30am - 6:00pm)
Start Date: ASAP
Overview:
We are looking for a highly organised and proactive Resource Scheduler to join our team in Sheffield. In this role, you'll be responsible for planning and allocating work to a team of multiskilled field engineers, ensuring effective service delivery for both installation (provision) and repair tasks. You'll play a vital role in making sure engineers are where they need to be, when they need to be there - resolving customer escalations, improving processes, and helping the business run smoothly.
Key Responsibilities:
* Plan and allocate field engineer jobs from 5 days in advance right through to same-day scheduling
* Monitor and optimise field resource deployment using scheduling systems
* Ensure maximum utilisation and efficiency of field staff
* Collaborate with engineers, control managers, and central resourcing teams to resolve issues and maintain service levels
* Handle customer escalations and urgent job requests professionally and in a timely manner
* Build job tasks manually when required (e.g. Cloud Voice tasks where automation isn't in place)
* Identify and flag risks in resourcing or allocation to the relevant stakeholders
* Manage incidents and service routines within your assigned area
* Support continuous improvement of scheduling and control processes
* Contribute to the overall customer experience by ensuring timely delivery and repairs
Skills & Experience:
* Previous experience in scheduling, resource planning, or workforce coordination
* Strong problem-solving and communication skills (both written and verbal)
* Comfortable using workforce allocation and planning systems
* Able to work well under pressure and manage changing priorities
* Team-oriented, with a collaborative approach to working across departments
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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