1 x Warehouse Shift Manager - Full Time, Permanent
Location; Basingstoke
Shift Pattern: 7 days in 14 - 36.75 hours
This is an onsite role at our Basingstoke DC, RG21 6XP
Job Summary
To plan and manage a team of operatives, to achieve daily workload, to pre-determined productivity and service level targets, with total compliance to all legislation appertaining to Health & Safety, Employment Law, EU and company hygiene standards.
Major duties & responsibilities:
Manage the warehouse shift teams
1. Manage and motivate the team to achieve daily output objectives and deliver shift KPIs
2. Manage own and plan adjacent shift so that units per man hour (UPMH) meet or exceed the agreed McDonald’s budgeted levels
3. Establish clear and documented handover from previous shift. Clearly understand issues and achievements from previous shift, with productivity/accuracy/issues documented
4. Walk the warehouse with Assistant Operations Shift Manager going off shift, ensuring that hygiene and tidiness are to AIB standards
5. Ensure that all staff are trained and competent to carry out tasks assigned to them ensuring a multi-skilled workforce and use the training matrix as the tool to ensure all training is completed in the time allowed. All documentation is must be signed/dated and filled accordingly.
6. Ensure all probation reviews/assessments/appraisals are carried out with team as required
7. Proactively seek solutions to operational problems, suggesting and implementing change where necessary
8. Deputise for Assistant Operations Managers when required.
Employee Resource
9. Ensure that there is sufficient employee resource both in quality and quantity terms to meet shift KPIs
10. Plan, manage and control labour usage to achieve budget productivity levels and financial spend
11. Identification and implementation of pertinent, immediate improvement plans to increase utilisation, improve productivity measures and methods
12. Plan and monitor individual break times, in conjunction with planned departure and arrivals of product
13. Shift preparation planning for adjacent shift, tomorrows shift, and next weeks shift, with due cognisance to forecast/actual volumes, holidays and any long term sick
14. Any reasonable request as directed by Operations and/or General Manager
Communication
15. To ensure daily briefings to team on daily requirements and to regularly update the team on logistics performance issues
16. Meet and greet shift. Record attendance, brief as per MBUK briefing template
17. Hold daily briefings – providing a format for an open 2 way form of communication between staff and shift management
18. Complete Daily Shift Management Reports for review with Assistant Operations Managers
19. Implement robust feedback process to relevant internal customers, i.e. customer services, field managers etc.
Employment Practices
20. Awareness of and compliance with all company policies and legislation
21. Management of staff to be compliant with the MBUK values
22. Absence management procedures i.e. carry out RTW interviews prior to the individual resuming work, escalating as required
23. Arrange and complete all disciplinary/grievance issues
24. Ensure compliance with the Working Time Directive
Health and Safety procedures
25. Working closely with the Health & Safety Team, ensuring compliance with Health & Safety legislation:-
26. Ensure full Health and Safety KPI’s are met.
27. Constantly enforce MBUK clean as you go/QIP/AIB policies.
Customer Service
28. Ensure Customer Service requirements are met in full
29. Total ownership of accuracy and timely completion of all operational data, while supply relevant evidence of data source, i.e. can be audited.
30. Full KPI’s are met in particular the agreed credit target with McDonald’s
Profile
31. Innovative approach, forward thinking, able to think ‘outside the box’ and generate new opportunities for improvement
32. A team player and team builder
33. Strong attention to detail
34. The ability to make good judgments and quick decisions
Technical competencies
35. Previous management experience in a similar FMCG operation
36. Previous experience of MS computer packages to intermediate level
37. Good performance management skills
38. Previous experience with conducting interviews
39. Experience of managing within a union environment - Desirable
40. Formal management skills, experience of employment law, and HR processes - Desirable