Your Introduction to Farmer Palmer’s Team and History In 1998 Farmer Palmer’s was born. From the beginning, we have been driven by a passion for creating a family-friendly environment where children can learn, play, and get close to the countryside animals. Reports to: Lindsey Jessopp (Admissions & Retail Manager) Accountable to: Directors of Farmer Palmers Farm Park – Phillip Palmer and Sandra Palmer-Snellin Location: Farmer Palmers Farm Park, Wareham Road, Poole, BH16 6EU Hours: Approximately 9.15am - 2.30pm one weekend day every week plus additional hours during school holidays and staff cover. Duties and responsibilities: Admission/General o Ensure the main reception/retail area is ready for business and the day ahead. o Deal with and respond to internal and external emails. o Customer Service – Face to face, telephone and email. o Phones – answer and transfer calls (take and relay messages to team members). o Till – Cash & card handling Inc. cashing up at the end of the day. o Post – Collect, open, and distribute to team. o Send daily admission figures to supervisors. o Produce documents (invoices/signs). o Liase with Customer and team members for parties / group bookings / events. o Politely operate radios to communicate with members of staff. o Manage a safe working environment to meet company and legislative health and safety requirements. o Inputting data into spreadsheets o Figure spreadsheets o Online orders o Carry out any other reasonable duties in line with the job role to meet the needs of the business. o Deal with ticket purchasing (date changes, cancellations etc.) Birthday Parties: o Process new online bookings o Liaise with customer ensuring we have all the info required for the day (children’s names, meal choices, answer customer queries) o Welcome parties upon their arrival (taking balance, ensure they understand party packs, running through eating time/party room & allocated tractor ride time). Passes: o Process online orders o Deal with pass administration and enter onto system (CAPS). o Upsell to visitors o Pass sales and upkeep of computerised records. o Deal with any customer questions / queries relating to passes. Groups/Children's Parties: o Provisionally book in groups o Deal with form on return with the deposit o Liaise with the leader about the booking (any questions they may have) o Finalise the group on the day and take payment/raise an invoice Stock: o Ensure the shop is clean, tidy and restocked daily o Accurately price stock o Support team with Annual stock take Additional tasks/responsibilities: o Cleaning & tidying the shop and surrounding areas. o Help to find lost parents or children. o Process and complete all administration (shop related) o Returns for faulty products o Lost property o Filing Personal Responsibilities • To work within company policies and procedures at all times. • Deliver exceptional customer service to all customers and work colleagues remembering that a smile and happy disposition will make our visitors feel welcome. • Familiarise yourself with your copy of the Health and Safety Policy, Fire Drill and Risk Assessment & wear the Company-issued uniform. • Compliance with any reasonable requests by Supervisors and the Directors.