Overview
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air, where you will join a team committed to providing outstanding service.
We offer:
* Amazing employee flight privileges within the American Airlines global network
* Training and development programs to take your career to the next level
* Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Passenger Service Agents work at our hub airports and provide efficient, friendly service to all of our customers. Agents promote and sell air travel with American Eagle, American Airlines, and/or any of our contracted carriers. Passenger Service Agents complete all necessary arrangements for accommodating passengers with their travel needs.
A Lead Agent working in the Hub Administration department has a variety of tasks including but not limited to:
* Assisting with processes to ensure operational coverage
* Utilizing Staff Admin; upload schedules and ensure adequate employee coverage
* Scheduling training
* Supporting the implementation of new hire processes
* Completing various administrative duties
* Badging assistance
* Recruiting assistance
* Rotating office duties
Lead Agents conduct agent observations and associate activities. They administer local training programs, are responsible for scheduling and manpower utilization, and maintain a safe, dependable, and consistent operation. They also maintain supplies, inventory control logs, prepare customer correspondence, investigate discrepancies, and compile statistical data for reports. Additionally, they assist management in administrative duties and act as company representatives when assigned.
Qualifications
Who are we looking for?
In this role, candidates must perform all duties under sometimes stressful conditions beyond their control while attempting to promote a favorable impression of American Eagle, American Airlines, or any other contracted airline service provided by Envoy. Must be able to work with minimal supervision, report to work regularly and on time, and be self-motivated.
Position Requirements
* Minimum age: 18
* High school diploma or GED equivalent
* Possess a valid, unexpired, and unsuspended REAL ID-compliant state driver’s license or passport; some license restrictions may prohibit consideration for this role
* Must be able to work rotating shifts including nights, weekends, holidays, and days off
* Must be able to read, write, speak fluently, and understand English
* Must be able to read, write, speak fluently, and understand Spanish due to operational scope
* Legal right to work in the United States
Position Preferences
* Minimum of one (1) year customer service experience
* Previous experience in a team-lead capacity
* Administrative background
* Above-average attendance
Additional Position Details
* This position may be subject to specific uniform and appearance guidelines. Tattoos, body piercings, and/or tongue rings may not be visible while in uniform; tattoos cannot be covered with adhesive bandages or other methods to render them not visible.
* The company will pay fifty percent (50%) of the first basic uniform set, with the employee paying the remaining fifty percent unless prohibited by law.
* Candidates must pass a fingerprint-based criminal background check for unescorted access to airport security areas (SIDA), if applicable.
* Candidates must secure appropriate airport authority and/or US Customs security badges, and meet other airport-related requirements, if applicable.
* This position may be subject to DOT drug and alcohol testing. Federal law requires Envoy to review a candidate’s DOT violation history before hiring into a safety-sensitive position.
Please note: This description provides a brief overview of the position and is not an exhaustive list of all responsibilities, duties, or expectations. Duties may change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Disabled/Veterans.
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