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We are currently recruiting for a Group Relief Night Manager to join the team at Firmdale Hotels.
Working closely with all Night Managers and taking direction from the Group Night Manager, it will be your responsibility to oversee the overnight operation across our 8 London properties. You need to be confident and flexible to adapt to a variety of scenarios and situations across the business, including Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen.
Main Duties
1. Responsible for the security of the hotel during the night
2. Constant monitoring of our service standards
3. Conduct regular health and safety checks
4. Deliver and maintain exceptional customer service levels
5. Establish strong and professional relationships with guests
6. Attend and manage incidents or accidents involving guests or staff
7. Support all departments operationally as needed
8. Run night audit and produce nightly reports for senior management
Skills
1. Previous experience as a Night Manager in a 5* hotel
2. Exceptional attention to detail and commitment to high standards
3. Strong leadership and motivational skills
4. Resilience and drive to get things right first time
5. Knowledge of Micros and Opera is desirable
6. Conduct spot checks around the hotels as directed by the Group Night Manager
7. Assist with updating and writing night SOPs
What We Offer
1. 30% discount in our restaurants and bars
2. Access to Wagestream financial wellbeing app – discounts, coaching, and early wage access
3. Season ticket loan
4. Cycle to work scheme
5. Uniform and meals provided
6. Dry cleaning of uniforms
7. Discounted personal dry cleaning
8. Regular social events and team activities, including fitness sessions
9. Ongoing training and professional development
10. Annual long service rewards, including Afternoon Tea, Dinner for Two, and an overnight stay
11. Exclusive discounts at Design Hotels
12. A paid day of volunteering annually for a charity of your choice
13. Staff sales, discounts in our Spa and Rik Rak products
14. And much more
Why Join Firmdale Hotels?
Firmdale Hotels is an internationally acclaimed group comprising 11 luxury hotels and 8 bars and restaurants in London and New York.
We are proud of our industry recognition, including recent awards such as:
* Ham Yard Restaurant awarded two AA rosettes in February 2024
* Dorset Square Hotel awarded one AA rosette and an AA breakfast award in March 2024
* Conde Nast Traveller 2023 Top Hotels in London: The Soho Hotel and Ham Yard Hotel
* Winner of the Best Employer Award at The Cateys 2017 & 2020; recognized as a top place to work in hospitality
* Manager of the Year - Laura Sharpe, Cateys 2018
* Hotel of the Year - Group, Cateys 2018
In line with the Asylum and Immigration Act 1996, all applicants must have the legal right to live and work in the UK. Documentation will be required at interview.
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