Switchboard Operator
Contract: Healthcare
Location: London, SE18 4QH (Queen Elizabeth Hospital)
Hours of work: 15
Working Pattern: 2 days per week
Contract Type: Permanent
Hourly Rate: £13.06
We are recruiting a Switchboard / Service Desk Operator to join our team at Queen Elizabeth Hospital.
This role works across the hospital switchboard and helpdesk, ensuring calls and service requests are handled efficiently, professionally, and within agreed service levels.
As the first point of contact for many patients, relatives, visitors, and staff, you will play a vital role in supporting hospital operations and delivering an excellent customer experience.
This is an opportunity to be part of a critical hospital service and make a real difference every day.
The Role
1. Answer and manage incoming internal and external calls, directing enquiries appropriately
2. Operate emergency and multi-tone systems, including bleeps and major incident calls
3. Manage the CAFM system and internal helpdesk, liaising with Facilities Management teams
4. Dispatch and coordinate staff to ensure helpdesk tasks are completed within agreed SLAs
5. Respond calmly and effectively to emergency situations in line with hospital procedures
6. Maintain accurate communication and message handling at all times
7. Carry out general administrative duties, including taxi bookings and on-call rota support
8. Ensure confidentiality, professionalism, and compliance with Trust and Company policies
About You
9. Previous experience in a similar switchboard or service desk role
10. Experience working in a busy, fast-paced environment
11. Knowledge of Health & Safety procedures
12. Strong computer skills and attention to detail
13. Excellent communication skills at all levels
14. Sound decision-making and conflict resolution abilities
15. Strong organisational skills with the ability to prioritise tasks
16. Ability to remain calm and effective under pressure
17. Ability to respond quickly to urgent or emergency situations
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
To find out more about what we do click here -
Bookmark this page on
{1} {1} {1} or email this job to a friend