Overview
Job Summary: The postholder will lead digital transformation and service improvement across the Primary Care Network (PCN). They will use a data-driven approach to analyse service models, identify challenges, prioritise improvements, and monitor the impact of changes.
Key Responsibilities
* Driving digital transformation across ten practices, improving access, efficiency, and patient outcomes.
* Using data tools (e.g., RAIDR, QOF) to identify health inequalities, streamline pathways, and support performance improvement.
* Promoting NHS App uptake, standardising communication, delivering digital training, and exploring AI solutions.
* Supporting data-informed decision-making, establishing effective data-sharing mechanisms, and tracking progress using analytics.
* Applying project management techniques (PPM) to plan, deliver, and evaluate transformation initiatives.
* Analysing population health data to address inequities and guide the PCN improvement plan.
* Reporting regularly to PCN leadership on outcomes, challenges, and opportunities for continuous improvement.
The role combines data analysis, digital innovation, and strategic leadership to drive continuous improvement and reduce health disparities across the PCN.
Main duties of the job
* Develop and implement strategic plans to optimise clinical systems and strengthen the PCN’s digital infrastructure.
* Lead transformation projects from design to delivery, improving patient care, access, and operational efficiency.
* Oversee data management and analytics to inform decision-making, ensure GDPR compliance, and measure impact.
* Provide regular progress reports to PCN leadership and practices, highlighting capacity, progress, and challenges.
* Drive quality improvement initiatives using data-driven insights and stakeholder feedback.
* Use RAIDR, QOF, and other datasets to identify health inequalities, streamline pathways, and improve outcomes.
* Deliver projects supporting population health management, access to care, and system efficiency.
* Lead NHS App promotion across practices to increase uptake and patient engagement.
* Explore and evaluate AI solutions to enhance PCN operations and patient outcomes.
* Cascade learning from digital meetings across all practices to save time and resources.
* Develop and deliver a PCN-wide digital training plan to build staff capability.
* Standardise SMS templates and communications in line with ICB directives to reduce costs.
* Align PCN digital strategy with national and local priorities, supporting integrated working and improved patient access.
About Us
Eden Primary Care Network (PCN) and its ten member GP Practices are working together to improve the health and well-being of the Eden population and provide high quality, integrated services across the community.
Job Description
Job responsibilities: The postholder will work to understand current service models, identify challenges, agree priorities for improvement, and support the delivery of these improvements across the PCN. They will take a data-driven approach to analyse evidence, understand operational challenges, identify potential solutions, and track the impact of changes. They will effectively present and communicate data to practices and PCN staff at all levels, enhancing understanding of operational and clinical issues. They will lead the PCN’s digital and transformation agenda, optimising clinical systems and infrastructure to improve access, efficiency, and patient outcomes across ten practices. They will use data sources such as RAIDR and QOF to identify health inequalities, streamline pathways, and support performance improvement. Responsibilities include driving NHS App uptake, standardising communications, delivering digital training, exploring AI solutions, sharing learning from digital meetings, and ensuring alignment with ICB priorities. The role will support data-informed decision-making, securing analytical resources as required, and developing data and information-sharing mechanisms across the PCN. They will use data to track and assess the impact of operational changes over time and identify trends to inform continuous improvement. Using Project Portfolio Management (PPM) techniques, the postholder will focus on delivery of changes, analyse impacts, and provide feedback to staff on outcomes. They will advise on innovative opportunities and support practices to maximise benefits from digital and service innovation through sharing learning and best practice. The postholder will analyse population health data to identify inequities and inform the development and delivery of an agreed PCN plan aimed at improving health outcomes and reducing disparities across the community. They will provide regular feedback to PCN leadership and member practices on progress, capacity for change, and emerging issues, ensuring plans are adapted in response to evidence and operational needs.
Person Specification
Qualifications
Essential
* GCSE Maths & English or equivalent
* Dealing with the Public
* Use of office equipment
Desirable
* Degree or equivalent level of knowledge through experience
Aptitude
Essential
* Able to use own initiative & work autonomously
* Able to work under pressure
* Able to work in a changing environment
* Strong team player with a proactive, problem-solving approach
Attitude
Essential
* Care and respect for patients and their right to confidentiality
* Punctual & reliable
* Positive, tolerant, empathetic team player
* Personal integrity and loyalty
* Flexibility to work outside of core office hours if required
* Own transport with willingness to travel across multiple sites
Skills
Essential
* Strong project management skills
* Excellent understanding of data management principles and the ability to leverage healthcare data for decision-making
* Strategic thinker with the ability to develop and implement long-term digital strategies aligned with organisational goals
* Excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to non-technical audiences
Knowledge
Essential
* Previous experience in general practice or primary care
* Project management qualification (e.g. PRINCE2) or equivalent experience of managing projects
* Use of EMIS
* Microsoft Office: Word, Outlook, Excel
* Experience supporting senior leaders and working with external partners
* Strong data handling and reporting skills
* Excellent interpersonal and communication skills
Desirable
* Awareness of principles of GDPR / Data Protection
* Health & Safety At work
* Confidentiality
* Safeguarding
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer details
Eden Primary Care Network
Bridge Lane
Penrith
Cumbria
CA11 8HW
Employer's website: https://www.primarycarenorthcumbria.co.uk/about-us/primary-care-networks-pcns/eden
Reference: LNKD1_UKTJ
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