THE NOMAD HOTEL
NoMad London, a World’s 50 Best Hotel 2023, is a luxury
lifestyle hotel that takes residence in the heart of Covent Garden inside the
historic, grade II-listed building famously known as The Bow Street
Magistrates’ Court. As the NoMad’s first presence outside the United
States, NoMad London continues to offer a culture of gracious hospitality
combined with understated elegance and comfort.
‘The best of New York hospitality with London Charm’
THE ROLE- Event Operations Manager
The role of the Event Operations Manager is to successfully lead the events F&B team and any agency support team members in executing all areas of service in our various event spaces as well as be central to planning and logistics of event execution across the hotel. The ability to lead and inspire others while maintaining a positive, hospitality-focused attitude is crucial to success of this role. They will display the desire to continually learn and develop while lending their innate ability to coach others and liaise directly with events clients and other organisers. Commitment to service and taking care of others is a must.
To work alongside the F&B team in creating and developing one of the most exciting, vibrant and welcoming venues in London.
Main duties & Responsibilities
* Work closely with Head of Event
Sales in planning and execution of special events
* Liaise with third party vendors
on logistics
* Create and maintain Event Team
Rota ensuring adequate staffing levels to cover specific needs
* Communicate with Event Kitchen
team to effectively create and evolve event operating procedures
* Be familiar with F&B
opening/closing procedures including updating service notes
* To help create a positive,
encouraging, and fun place to work for our team and each other
* To be present on the service
floor for events, anticipating guest needs, supporting all levels of line staff
in their duties, and ensuring smooth transition of information through
handovers
* To ensure that a detailed daily
management log is maintained
* Assist in all F&B outlets
as needed and as event schedule allows
* To log any issues with their various departmental
procedures as needed
* To ensure the guest experience is of an exceptional level
and constantly review standards of practice to see where improvements can be
made
* To handle guest complaints in a timely and efficient
manor, reporting to the Food and Beverage Director when applicable
* To always be aware of budgeted occupancy and make
necessary staffing adjustments
* To work alongside the various other departments in
upholding the standards and assisting where necessary to support
* Any other reasonable tasks asked to be performed by the
management according to the changing business needs
WHAT WE OFFER
* £750
Refer a Friend Scheme
* 50%
Employee discount in F&B outlets
* Pension
Scheme
* Complimentary
family meal and quality coffee/hot drinks whilst on duty
* Growing
team with great training and progression opportunity
* Paid
break and annual leave
* Good
work/life balance
* Your
birthday off (paid) after one year of service
* Hotel
discount
* Private
Health Care
* Experience
Stay - Breakfast included
* 5
days of paid sick leave for every rolling 12 months
* Additional
holiday for each completed year of service
Please note whilst we wish we could respond to all applicants, only
those shortlisted will be contacted.