This role would be responsible for the overall management of the delegate experience, from pass sales to ease of access to the Industry & Professional programme, both in-venue and online.
BFI London Film Festival (LFF) runs an Industry & Professional Programme of screenings, events, networking and informal marketplace for around 3,500 film industry professionals alongside the main public festival.
This is a full-time (41 hours per week) role on a Fixed Term Contract (22 June to 6 November 2026).
What you’ll do
* Line-manage the Delegate Services team and Press and Industry Venue Coordinators as per the BFI’s Performance Management Scheme.
* Manage expenditure within budget available.
* Work with the Filmmaker and Industry Services Manager and Marketing Team to promote the sale of delegate passes and achieve income sales target.
* Work with the Senior Systems Co-ordinator to oversee all aspects of the delegate application, website and communication’s system (Eventmaker). Including setting-up and managing the processes for delegate registration forms, payment for passes, producing delegate badges, e-communications, and maintenance of the delegate website and app. Ensuring that these systems are running smoothly and delegates can navigate these systems with ease.
What you’ll bring
* Significant experience in a management or team leadership role in a film festival, cultural or similar events environment.
* Significant experience of using content management systems and delivering email campaigns.
* Proven ability to manage budgets and achieve sales income.
* Evidence of proven project management skills/experience.
* Good organisational skills with the ability to prioritise and to manage and meet deadlines.
* Ability to demonstrate a proactive and customer-focused approach delivered within a best practice framework
Interviews will be held in the week commencing 27 April 2026.
BFI support diversity and inclusion, and as an organisation, recognises that they need to address under-representation within its teams. As such, they strongly welcome and encourage applicants from our underrepresented groups, who identify as D/deaf and disabled and/or are Black and Global Majority. They guarantee a place at the first stage selection process to underrepresented groups who meet minimum requirements.
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The closing date for this position is 23/04/2026 at 23:59
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