Benefits Package
* Private Counselling with a weekly confidential helpline available
* Simplyhealth private healthcare plan
* £150 Wellbeing Allowance per year
* Working elsewhere policy (4 weeks per year)
* Buy and sell annual leave scheme (upto 3 days per year)
Responsibilities
* Administering, configuring and maintaining enterprise SaaS platforms and shared business applications across the Group.
* Supporting and enhancing platforms including Zendesk, Jira, Confluence, GitHub, Salesforce, Microsoft SharePoint, Power Platform, Copilot, NICE CXone and other business‑critical systems.
* Configuring workflows, automations, forms, templates and application settings to support business processes.
* Assisting with scripting, integrations and automation activities across enterprise applications.
* Coordinating application releases, updates and configuration changes with internal teams and third‑party suppliers.
* Monitoring platform performance and supporting the investigation and resolution of application issues.
* Producing and maintaining system documentation, knowledge articles, operational procedures and configuration records.
* Supporting reporting, analytics and insight activities to improve platform effectiveness and user experience.
* Working with stakeholders to understand business requirements and identify opportunities for system improvements.
* Supporting governance, compliance, audit and operational control activities across the application estate.
Qualifications
* Experience administering enterprise SaaS platforms or shared business applications within a technology or operational environment.
* Experience configuring workflows, automations and platform administration settings.
* Strong organisational skills with the ability to manage multiple priorities and operational activities.
* Excellent documentation skills and attention to detail.
* Strong analytical and problem‑solving abilities with a focus on continuous improvement.
* Experience working collaboratively with business stakeholders, technology teams and third‑party suppliers.
* Good understanding of governance, controls and standardisation within enterprise application environments.
* Strong communication and stakeholder management skills.
* Experience supporting process improvement and platform optimisation initiatives.
* Basic coding or scripting experience, such as Python, PowerShell, Node.js or working with REST APIs.
Desirable Experience
* Experience supporting platforms such as Salesforce, Jira, Confluence, Zendesk, NICE CXone, GitHub, Microsoft SharePoint, Microsoft Power Platform or similar enterprise SaaS applications.
* Exposure to reporting, dashboards, analytics or operational insight tools.
* Experience with automation technologies such as Zapier or similar platforms.
* Understanding of software licensing management and supplier relationships.
* Experience supporting audit, compliance or security‑related activities.
* Familiarity with Agile, product‑led or modern technology delivery environments.
* Knowledge of ITSM principles, service management frameworks and application governance best practice.
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