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* You will join an onsite team providing 24x7 support with a mixture of onsite rota and oncall.
* Candidate will have previous datacentre experience in large-scale datacentres.
* Long line cabling experience (up to 50 meters) is essential for this role to support multiple rack deployments with cabling expected to be of a world-class standard.
* Responsible for effective delivery of technical support, rack installations, and project work.
* The break-fix activities technicians are responsible for include, but are not limited to, CPU/memory/motherboard/HDD replacements, cable replacements, network issue diagnosis, and problem diagnosis.
* Work on problem escalations with relevant teams to resolution.
* Assist with decommissions and destruction events.
* Prioritising tickets in the queue is crucial in conjunction with understanding Business Objectives.
* Technicians will perform activities in accordance with internal policies and service level agreements.
* Involvement in multiple projects across numerous lines of business.
* Installation and Configuration: Plan for new rack deliveries in cooperation with 3rd party teams. Install and configure servers, racks, switches, and other hardware. Rack installations are performed under strict SLAs to ensure swift handover to the business. Involvement with the design and commissioning of new whitespaces.
* Long-Line Cabling: Install, maintain, and troubleshoot long-line cabling for new rack installs to a high standard, ensuring clean, organized, and efficient cable management. Ensure all cabling follows strict OCI standards. Perform cable testing to troubleshoot connectivity issues.
* System Maintenance: Conduct break/fix activities on all server hardware, including CPU, system boards, HDDs. Conduct routine hardware and software checks to ensure systems operate optimally. Monitor and respond to the issue ticketing system, addressing issues as they arise and according to SLAs and business requirements.
* Project Work: Assist with and/or own the planning and delivery of ad-hoc projects. Work with inventory teams to ensure materials are available for project work.
* Troubleshooting and Repairs: Diagnose and resolve hardware and network issues. Perform preventative maintenance as required based on project tickets.
* Monitoring: Monitor the ticketing queue, ensure prioritization according to severity and SLAs. Keep open tickets updated and work with relevant stakeholders for effective workflow.
* Collaboration and Support: Work with other teams (network engineers, system administrators) to troubleshoot and resolve issues. Provide support to on-site teams or remote personnel as needed.
* Site Cover: A rota system for onsite coverage 16x7 (subject to change). On-call cover required to respond to high-severity calls outside of these hours.
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