Job Title: Aftercare Specialist Location: LS11 Smile White Job Type: Full-time, Monday - Friday: 9:00 - 17:00 Salary: £25k About Us: Smile White is a premier provider of dental care, committed to delivering outstanding patient experiences. We specialise in comprehensive treatments, ensuring every patient receives top-tier care. We are now seeking a compassionate and organised Aftercare Specialist to join our team and support our patient’s post-treatment. Key Responsibilities: Engage with patients’ post-treatment to ensure they feel supported and informed. Address patient concerns, providing guidance and liaising with clinical staff when necessary. Schedule follow-up appointments and coordinate ongoing care plans. Maintain accurate patient records and follow GDPR compliance. Support the wider team with administrative tasks related to aftercare. Requirements: Excellent communication and interpersonal skills. Strong Customer Care Experience A caring and empathetic approach to patient interactions. Strong organisational skills and attention to detail. Prior experience in a healthcare or customer-facing role is desirable but not essential Flexibility to work the specified hours. What We Offer: A supportive and friendly team environment. Competitive pay and benefits. Training and opportunities for professional growth. How to Apply: If you’re passionate about making a difference in patient care and can work the stated hours, we’d love to hear from you! Let’s create beautiful smiles together at Smile White! Benefits: Company events Company pension Employee discount Free parking On-site parking Referral programme Schedule: Monday to Friday Experience: customer service: 2 years (preferred) Work Location: In person