Overview
A Senior Staff Engineer for Enterprise Telephony Services (ETS) has deep knowledge and experience to design and implement business functionality. They actively coach and mentor engineers in the product team and can identify and resolve issues with technology and product processes. Engineers at this level can lead and deliver on assigned Epics in their supported area. Has good knowledge of SAFe principles, Kanban, and Scrum including embracing agile principles.
Responsibilities
* Defining User Stories through JIRA
* Leverage various Agile processes such as Story Mapping and Estimating using Fibonacci scale
* Partner with the Product Owner/Product Manager to understand priorities and PI features and support driving the Product Increment (PI) objective at the Team Level
* Drive Iteration Goals and content via prioritised user stories
* Act as a product expert that guides, informs, and provides insight
* Ensure the technical integrity of the solution
* Contribute to the Vision and Roadmap to achieve strategic goals and objectives
* Collaborate with the System Architect and relevant stakeholders as required
* Collaborate on dependencies and risks with the team, Product Owner, and Product Manager
* Support DevOps and Security best practices
* Prepare the system demo
* Coach and mentor other engineers on the team
* Attend and actively participate in Release Train Ceremonies: PI Planning, System Demo, and Inspect & Adapt as part of the ART
* 5 years of related experience in an agile delivery framework (SAFe, Scrum) in a Senior Staff Engineer or related role in a cross-matrix organisation
* Solid understanding of agile tools, including JIRA and Confluence
* Proficient in translating business needs into user stories that teams can develop into finished deliverables
* Strong analytical skills to analyse options and drive solutions for complex business problems to deliver business value
* Demonstrated ability to communicate ongoing risks, dependencies and timeline impacts
* Experience within the telecommunications sector and passion for all things voice related
* Hands-on experience with configuring/deploying Nice CXone services, including but not limited to: Enterprise Hub, Call Recording PCI/PII Privacy/compliance, Studio Scripting
* Experience with Microsoft Teams Phone, including PSTN connectivity through Direct Routing, Operator Connect, and Teams Calling Plans
* Proven understanding of Voice technology/service market to drive strategy and roadmaps
* Solid understanding of NIST Framework
* Understanding of change management throughout a large enterprise, Certified Microsoft Teams Voice Engineer
* Expert knowledge in NICE CXone platform
* Knowledge of POLY LENS and Microsoft Intune
* Experience with NEXTIVITY CELFI
* Deployment experience with RETARUS
* Technical expertise with mobile products and industry knowledge
* Experience handling large third-party SaaS solutions
Company and Equal Opportunity
At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You\'ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you\'re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you\'ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world\'s leading off-price retailer.
As proud as we are of our past success, it\'s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.
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