Posted: 18 June
The role
Perfect Placement UK Ltd is recruiting on behalf of our client, a manufacturer-owned dealership group, and we are seeking an Aftersales Manager for their Croydon, Surrey site.
The Aftersales Manager role is responsible for leading the aftersales department in a busy, customer-focused workshop environment, driving performance, team development and measurable improvements.
Benefits of an Aftersales Manager:
£45,000 basic salary with a realistic £67.5k OTE based on performance
42 hours per week, Monday to Friday (8am–6pm)
Manufacturer-owned dealership with a well-established team aligned to a vehicle manufacturer group
Company car scheme including insurance, servicing, breakdown and tyre cover
Pension contribution up to 7%
22 days annual leave rising to 26 with continued service, plus bank holidays
Single private medical and additional retail discounts
Employee Assistance Programme and occupational health support
Discounts on new cars and a range of aftersales services including MOT, body shop, parts, services and tyres
Training and development opportunities to support career progressionDuties of an Aftersales Manager:
Manage the Aftersales Manager workshop technician team to maximise efficiency, drive sold hours and improve first time fix
Lead customer-facing Aftersales Manager activity to achieve commercial targets while maintaining exceptional customer service
Drive use of new digital systems and processes within the dealership digitalisation strategy
Develop team skills and knowledge to support clear career progression
Optimise operational processes across the customer journey, including vehicle health checks
Ensure compliance with group financial processes, DVSA MOT requirements and all relevant Health & Safety regulations
Monitor key performance indicators and take action to hit short, medium and long-term goals
Contribute to improvements across the department and wider dealershipRequirements for an Aftersales Manager:
Previous experience in a busy dealership environment
Proven experience as an Aftersales Manager delivering results
Ability to manage a team of at least 20 people
Multi-brand experience preferred
Strong leadership and coaching skills focused on service standards
Commercial awareness and capability to drive upsell without compromising customer experience
Confident adoption of new processes and systems
Strong understanding of compliance, process adherence and Health & SafetyContact Liam Buffenbarger, Automotive Recruitment Specialist at Perfect Placement covering Croydon and Surrey, today to discover more about this fantastic opportunity.
Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today
