We’re all about better futures. For People & Communities
But we’d be nothing without the amazing crew that make everything we do for customers and communities possible, and that’s why we are on the hunt for someone who can make our services and the people who deliver them the best they can be.
As a housing association that’s been providing homes and services for almost 20 years, we’re proud of the difference we make. We don’t just provide homes – we support customers and the communities they live in to thrive. Our purpose is to create a safe, secure and inclusive environment where our customers can thrive and this is where you come in.
First and foremost, you’ll be someone who has a passion for housing. You’ll need to be forward-thinking, thrive on challenge and lead with integrity.
* You’ve probably worked in a senior housing and communities role so far.
* You’re likely to have experience of collaborating with partners and influencing strategic decisions while ensuring a great customer experience.
* You’ll have a good understanding of the Consumer Standards and an appreciation for customer feedback and its value.
Here’s our full job pack:
A few key points from our role profile:
* Support the Head of Voids & Relets in developing our voids management and home choices service, ensuring an excellent customer experience.
* Lead the development of partnership working within and outside the organisation, to maximise resources and impact through joint initiatives for delivering services tailored to customers’ needs. Represent Futures in discussions and monitoring of any existing, proposed, or new service provision with local authority partners.
* Play an ambassadorial role in developing an effortless customer experience mindset and culture across the organisation, ensuring that all team are consistent in their understanding of what their contribution is to the customer experience.
* Ensure that service activities are carried out to the highest standards of integrity and professionalism and align with strategic objectives and in accordance with legal, regulatory, and statutory requirements.
Here’s our full role profile:
What we’ll do for you
If you’re successful, you’ll be joining a dynamic organisation with an amazing and inclusive culture.
We offer a state of the art workplace, competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.
You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.
To start your Futures Journey, take a look at our Role Profile and Job pack. Please note we may contact candidates prior to the closing date.