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Purpose
Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Telford store.
You will be offered a competitive hourly rate of up to £13.41 per hour + non-contractual, hourly sales commission.
At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.
In return, you will have fantastic opportunities to grow and develop within your retail career.
This is a part-time, permanent position, contracted for 20 hours per week. Ideal candidate: If you have energy, drive, and passion to work in a fast-paced, customer-facing retail environment, this is the role for you!
You should have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a busy shop floor, and the capacity to work calmly under pressure.
Previous retail experience is required, ideally with supervisory experience. Key responsibilities include:
1. Lead and supervise the store team in the absence of the Store Manager.
2. Open & close the store, including cashing up and completing related administrative duties.
3. Provide excellent customer service and maintain strong product knowledge.
4. Lead by example by recommending and promoting complementary products with each sale.
5. Assist management in leading the team to achieve sales targets and KPIs.
6. Support team members as needed.
7. Ensure proper merchandising, with refreshed and inviting product displays.
8. Process stock deliveries and store transfers.
9. Handle customer queries and complaints.
Personal characteristics include:
1. Ability to follow management instructions regarding additional tasks.
2. Previous supervisory experience, including cashing up and banking.
3. Self-motivated with a positive, can-do attitude.
4. Ability to supervise, motivate, coach, and work with a team.
5. Strong interpersonal and communication skills.
6. Willingness to serve all customers.
7. Drive to exceed monthly performance targets.
8. Methodical approach to daily tasks, including stock SKU management.
9. High attention to detail.
10. Ability to work independently and as part of a diverse team.
11. Flexibility to work any day from Monday to Sunday, totaling 20 hours per week.
Salary: up to £13.41 per hour + non-contractual, hourly sales commission.
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