Job Summary
Job Title: Retail Security Officer – M&S
Location: Straiton Simply Food
Salary: £13.58 per hour
Guaranteed hours: 40+ hours per week
Eligibility: Candidate must have 5 years trackable working history in the UK.
At M&S, security is about creating a safe, supportive and welcoming environment for customers and colleagues every day. As an M&S Security Officer you will be part of the store team, helping deliver professionalism, reassurance and customer experience expected from a trusted retail brand.
Responsibilities
* Creating a visible, welcoming and reassuring presence within the store.
* Supporting customers and colleagues professionally and confidently.
* Responding appropriately to incidents, theft and security concerns.
* Helping de‑escalate challenging situations calmly and respectfully.
* Working collaboratively with store teams as part of the wider M&S environment.
* Delivering high standards of professionalism, communication and customer service at all times.
Qualifications / Desired Profile
* Strong communication and people skills.
* Professionalism and emotional intelligence.
* Confidence and sound judgement.
* A calm and positive approach under pressure.
* A genuine desire to help customers and colleagues.
* Pride in delivering high standards every day.
Benefits
* Competitive pay with guaranteed 40+ hours per week.
* Full training and ongoing development, including company‑funded SIA licence renewal.
* Access to industry‑leading customer service and retail security programmes.
* Career progression opportunities across Mitie and the wider retail security operation.
* Employee recognition and reward schemes celebrating great performance.
* Access to a range of benefits, including discounts and health and wellbeing support.
Additional Information
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know.
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