During its 20 th Anniversary year Nimax Theatres is delighted to announce a fantastic opportunity to join the Nimax Management team. We are recruiting for; Head of Operations Nimax is looking for an exceptional candidate that will report to the Operations Director and be based at our Head Offices at Maiden Lane in Covent Garden. The Head of Operations is a key management role in supporting the Operations Director leading our team of Theatre Managers and has responsibility for the successful day-to-day management of all Nimax’s venues and offices. The succesful candidate will ensure delivery of a first class operation, ensuring the highest possible standards of service are delivered throughout our Theatres. They will lead a fantastic team and play a key role at Nimax Theatres. Applications will only be considered from candidates who have management experience and can demonstrate their suitability against the person specification. Head of Operations Job Description About the role Reporting to the Operations Director and based at our Head Office at Maiden Lane in Covent Garden, the Head of Operations is a key management role in supporting the Operations Director leading our team of Theatre Managers and has responsibility for the successful day-to-day management of all Nimax’s venues and offices. Key duties and responsibilities THEATRE STAFF MANAGEMENT Under the leadership of the Operations Director, to support and provide day-to-day line management to the Theatre Managers, the Operations Department and Relief Managers/ Technicians To assist the Operations Director in recruiting the Theatre Management and Technical Teams. Working with the Head of HR, be responsible for HR administration in respect of theatre-based staff, to include the issue of contracts, Working Time Directive opt-out forms and special working agreements, the management and tracking of annual leave, sickness and WTD accruals and the distribution of Staff Handbooks and other relevant policies. To be responsible for overseeing the accurate administration of the weekly payroll for theatre staff, the correct apportionment of costs associated with theatre operations and the timely and accurate recharging of overtime and additional costs. Ensure there is a roster for the Theatre Management and Relief Technical teams and oversee staff deployment to meet the operational needs of the business and maximise effectiveness. To be responsible for managing and administering staff training programmes as identified by the Training Needs Analysis or as otherwise determined by the Operations Director in response to business needs, ensuring that appropriate records are kept. To ensure that the theatres operate in line with the terms of the SOLT / BECTU agreement. The day to day performance management of line managed staff. HEAD OFFICE STAFF MANAGEMENT Ensure the reception is adequately staffed through the full-time reception team (and cover as required). Support and provide day-to-day line management of reception staff to include holiday requests and management, HR enquiries / issues and training / wellbeing. Regularly review reception duties and procedures to maximise output and maintain the ‘public face’ of the Head Office. INCOMING PRODUCTIONS To attend Pre-Production Meetings and provide support and advice to incoming producers, promoters and hirers as required. To work with the Theatre Managers, Head of Experience and Technical Heads of Department to develop proposed staffing levels for each production for consideration by the Operations Director, ensuring that staff costs are controlled and calls to work are structured such as to maximise efficiency. To prepare and distribute show financial information including staffing levels and special arrangements as required. To act as a gatekeeper for the processes for recording the condition of the theatres, approval of building modifications and reinstatement upon change of show. IT To communicate and administrate the IT requirements of Nimax Theatres and, where necessary, visiting companies to the Nimax IT service provider. Management and delivery via third party contractors of IT infrastructure projects including telephone systems. HEALTH, SAFETY AND COMPLIANCE To be responsible for ensuring that the theatres operate in accordance with Company policy (including but not limited to the Health and Safety Policy and associated Management Arrangements) and Standard Operating Procedures in conjunction with the Operations Director. Ensure all office sites operate in Company policy (including but not limited to the Health and Safety Policy and associated Management Arrangements) and Standard Operating Procedures in conjunction with the Operations Director. To be responsible for ensuring that the Theatre Managers develop and implement suitable and sufficient risk assessments and operating procedures and keep adequate records. To be responsible for identifying safety-related issues arising in the theatres (including via site tours, staff meetings, daily Show Reports, accident, incident, near miss and undesired circumstances reports) and ensuring that appropriate action is taken. To be responsible for reviewing all Accident, Incident, Near Miss and Undesired Circumstance reports across the group and oversee the investigation process and review all investigations; to track trends and report to the Operations Director on a quarterly basis. To file RIDDOR reports on behalf of the group as required. Act as joint administrator (with the Operations Coordinator) for the Blue Lemon H&S portal and through regular audits ensure records are maintained, up to date and training has been completed by staff. To be responsible (through delegation to the Operations Coordinator) for maintaining accurate records relating to statutory compliance (inspections) across the group, providing regular reports to the Head of Buildings and Operations Director. To be responsible for overseeing the management of internal safety audits, fire risk assessments, working at height and other external safety reviews such as to ensure that they are conducted in a timely fashion and the findings are recorded and acted upon. In conjunction with Operations Director develop and deliver all necessary security policies and arrangements are developed and delivered to ensure compliance with Martyn’s Law when this comes into effect in 2027. Through the appointed Designated Premises Supervisors, to ensure that the theatres operate in accordance with the conditions of their Premises Licences. To be responsible for ensuring that each theatre is registered as a food business establishment and that suitable controls are in place in relation to food safety. To assist the Operations Director in the management of security contracts and external safety / specialist consultants. To develop, implement and review Management Arrangements, risk assessments and standard operating procedures as required by the Operations Director and the wider Company. To act as Designated Premises Supervisor as may be required by the Operations Director. To act as a nominated person on the SOICS (serious operational incident contact sheet) list. To fulfil duties as set out in the Health and Safety Policy and associated Management Arrangements. OPERATIONAL MANAGEMENT & ADMINISTRATION To contribute to the development of appropriate policies and procedures such as to ensure a consistent, high standard of service delivery both front and back of house across the group (working with the Head of Experience where relevant) and monitor their effectiveness and the performance of each theatre. To be responsible for the implementation and ongoing monitoring of suitable controls, checks and balances, including in respect of cash control and reconciliation, stock management, float checks. To manage contracts and suppliers including but not limited to IT, cleaning, pest control, food and beverage, office and catering equipment and consumables for both theatres and offices, ensuring best value for money and assisting the Operations Director and Head of Experience in running tender processes as appropriate. To ensure that the Theatre Managers maintain appropriate control of costs. To ensure that invoices are correctly coded and authorised on a weekly basis. Chair bi-weekly Theatre managers meeting and quarterly Technical HODs meeting. ACCESS Work closely with the Box Office Access Manager to ensure our access patrons are provided with all necessary support at our venues including but not limited to Access Hosts, Hearing Assistance systems and Stair climbers. Identify new technologies that can improve access patron experience. GENERAL To deputise for the Operations Director if requested To be responsible for identifying and undertaking training across the venues and development as required to meet business needs. To always act in the best interests of Nimax Theatres Limited and in line with all company policies. To represent Nimax at appropriate industry bodies as required (including but not limited to TOSCA and SAGE). To undertake any other duty commensurate with the level of the post as may be required by the Operations Director. PERSON SPECIFICATION: Essential: Proven experience in similar or related role Proven excellent organisational, scheduling and administrative skills Previous experience of line managing a team Proven experience of delivering HR processes Excellent understanding of H&S statutory compliance Excellent and proven understanding of budgetary management Experience of implementing company policies consistently Experience of managing third party supplier contracts Excellent computer skills in Word and Excel A good understanding of workplace IT systems A flexible approach to the delivery of duties including occasional work outside of normal office hours across the Theatre group A formal H&S qualification (Minimum IOSH Working Safely) prior to starting position. Personable, approachable and always highly supportive of line managed staff Attention to detail and a natural desire to always achieve the best results Excellent time management skills Desirable: First Aid qualification Personal Licence for the retail sale of alcohol Experience of EPOS systems Knowledge, understanding and /or experience of arts or entertainment venue operations Understanding of staffing within a Unionised environment and under collective agreements Experience within the entertainment or customer facing related industry Please follow the link and apply with a CV and covering letter outlining your suitability for the role. Deadline for applications: Sunday 19th October 2025 Nimax Theatres Limited is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for employees, job applicants and customers alike. We actively encourage job applications from all backgrounds. We reserve the right to close the application process early if we receive a very high number of applicants so interested candidates should please apply asap. If you have not heard from us within 21 days of the deadline please assume you have not been successful on this occasion.